Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @

GGUS:Collaboration Tools FAQ

From EGIWiki
Revision as of 12:57, 29 November 2019 by Ggrein (talk | contribs)
Jump to navigation Jump to search

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR Collaboration Tools SUPPORT UNIT

Responsible Unit
Collaboration Tools
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Collaboration Tools Support?

The it-support team provides support to the Collaboration Tools (the backoffice) through this support unit.

For which components does Collaboration Tools provide support? Collaboration tools SU provides support for backoffice services as described at

Which quality of service (QoS) will you provide?


Who will assign tickets to Collaboration Tools Support?

Usually EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to some of the collaboration tools services.

Are tickets typically solved in Collaboration Tools Support or reassigned elsewhere?

Solved in EGI Collaboration Tools support.

Who is responsible for Collaboration Tools Support? it-support team

What documentation is available on Collaboration Tools Support?

Services overwiew at OLA at

What is the usual "Type of Issue" for the tickets of Collaboration Tools?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Collaboration Tools team.