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Difference between revisions of "GGUS:Catch-All Services FAQ"
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Revision as of 10:42, 5 August 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Catch-all Services SUPPORT UNIT
- Responsible Unit
- EGI Catch-all Services
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Catch-all Services Support?
To support the EGI Catch-all Services
For which components does EGI Catch-all Services provide support?
The EGI Catch-all Services SU will deal with problems concerning these issues:
- EGI Catch All CA;
- DTEAM VO;
- VO Services for testing and production activities of new VOs
Which quality of service (QoS) will you provide?
Basic
Who will assign tickets to EGI Catch-all Services Support?
A ticket is usually assigned to the EGI Catch-all Services SU by TPM.
Are tickets typically solved in EGI Catch-all Services Support or reassigned elsewhere?
The EGI Catch-all Services supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for EGI Catch-all Services Support?
Members of the EGI Catch-all Support team
What documentation is available on EGI Catch-all Services Support?
What is the usual "Type of Issue" for the tickets of EGI Catch-all Services?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Catch-all Services team.
Search
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