Difference between revisions of "GGUS:Catch-All Services FAQ"

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Revision as of 10:42, 5 August 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI Catch-all Services SUPPORT UNIT

Responsible Unit
EGI Catch-all Services
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI Catch-all Services Support?

To support the EGI Catch-all Services

For which components does EGI Catch-all Services provide support?

The EGI Catch-all Services SU will deal with problems concerning these issues:

  • EGI Catch All CA;
  • DTEAM VO;
  • VO Services for testing and production activities of new VOs

Which quality of service (QoS) will you provide?

Basic

Who will assign tickets to EGI Catch-all Services Support?

A ticket is usually assigned to the EGI Catch-all Services SU by TPM.

Are tickets typically solved in EGI Catch-all Services Support or reassigned elsewhere?

The EGI Catch-all Services supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for EGI Catch-all Services Support?

Members of the EGI Catch-all Support team

What documentation is available on EGI Catch-all Services Support?

What is the usual "Type of Issue" for the tickets of EGI Catch-all Services?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Catch-all Services team.

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