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GGUS:Catania Science Gateway FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Catania Science Gateway SUPPORT UNIT
- Responsible Unit
- Catania Science Gateway
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Catania Science Gateway Support?
For which components does Catania Science Gateway provide support?
The Catania Science Gateway SU provides support for the following components and services: GrIDP, Science Gateway and eToken server.
Which quality of service (QoS) will you provide?
Best effort.
Who will assign tickets to Catania Science Gateway Support?
A ticket is usually assigned to the Catania Science Gateway Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to the Catania Science Gateway or related services and components.
Are tickets typically solved in Catania Science Gateway Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for Catania Science Gateway Support?
The Catania Science Gateway development team.
What documentation is available on Catania Science Gateway Support?
Technical documentation about the CSG is available http://csgf.readthedocs.org/
What is the usual "Type of Issue" for the tickets of Catania Science Gateway?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Catania Science Gateway team.
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