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Difference between revisions of "GGUS:Catania Science Gateway FAQ"

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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= Catania Science Gateway
|Unit= Catania Science Gateway
|purpose=
|purpose=The Catania Science Gateway (CSG) is based on the Catania Science Gateway Framework (CSGF), the open source framework released under the Apache 2.0 license that INFN has developed since 2010 and which is now being re-engineered in the context of the INDIGO-DataCloud project. The CSG development team provides user support through this support unit.
    
    
|components=The Catania Science Gateway SU provides support for the following components and services: GrIDP, Science Gateway and eToken server.
|components=The Catania Science Gateway SU provides support for the following components and services: GrIDP, Science Gateway and the eToken server.
    
    
|service quality=Best effort.
|service quality=Best effort.

Revision as of 07:53, 12 April 2016

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Catania Science Gateway SUPPORT UNIT

Responsible Unit
Catania Science Gateway
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Catania Science Gateway Support?

The Catania Science Gateway (CSG) is based on the Catania Science Gateway Framework (CSGF), the open source framework released under the Apache 2.0 license that INFN has developed since 2010 and which is now being re-engineered in the context of the INDIGO-DataCloud project. The CSG development team provides user support through this support unit.

For which components does Catania Science Gateway provide support?

The Catania Science Gateway SU provides support for the following components and services: GrIDP, Science Gateway and the eToken server.

Which quality of service (QoS) will you provide?

Best effort.

Who will assign tickets to Catania Science Gateway Support?

A ticket is usually assigned to the Catania Science Gateway Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to the Catania Science Gateway or related services and components.

Are tickets typically solved in Catania Science Gateway Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for Catania Science Gateway Support?

The Catania Science Gateway development team.

What documentation is available on Catania Science Gateway Support?

Technical documentation about the CSG is available http://csgf.readthedocs.org/

What is the usual "Type of Issue" for the tickets of Catania Science Gateway?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Catania Science Gateway team.

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