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Difference between revisions of "GGUS:CVMFS FAQ"
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For which components do you provide support? | For which components do you provide support? | ||
|service quality= | |service quality= | ||
Which quality of service | Which quality of service [[FAQ GGUS-QoS-Levels | QoS]] will you provide? | ||
|assigned by= | |assigned by= | ||
Who will assign tickets to UNIT? This could be TPM or DMSU or ... | Who will assign tickets to UNIT? This could be TPM or DMSU or ... | ||
Revision as of 07:51, 7 August 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR CVMFS SUPPORT UNIT
- Responsible Unit
- CVMFS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the CVMFS Support?
What is the purpose of the UNIT?
For which components does CVMFS provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
Which quality of service QoS will you provide?
Who will assign tickets to CVMFS Support?
Who will assign tickets to UNIT? This could be TPM or DMSU or ...
Are tickets typically solved in CVMFS Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for CVMFS Support?
Who is responsible for UNIT? This could be a person or an organisation.
What documentation is available on CVMFS Support?
What documentation is available on UNIT?
What is the usual "Type of Issue" for the tickets of CVMFS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CVMFS team.
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