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GGUS:CRIC FAQ
Revision as of 08:16, 8 October 2018 by Ggrein (talk | contribs) (Created page with "{{GGUS-FAQ |Unit= CRIC |Interface= H |purpose= |components= |service quality= FAQ_GGUS-QoS-Levels |responsible= |assigned by= |components= |solved by= |documentation= |s...")
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR CRIC SUPPORT UNIT
- Responsible Unit
- CRIC
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the CRIC Support?
For which components does CRIC provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to CRIC Support?
Are tickets typically solved in CRIC Support or reassigned elsewhere?
Who is responsible for CRIC Support?
What documentation is available on CRIC Support?
What is the usual "Type of Issue" for the tickets of CRIC?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CRIC team.
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