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Difference between revisions of "GGUS:CRIC FAQ"
(Created page with "{{GGUS-FAQ |Unit= CRIC |Interface= H |purpose= |components= |service quality= FAQ_GGUS-QoS-Levels |responsible= |assigned by= |components= |solved by= |documentation= |s...") |
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|Unit= CRIC | |Unit= CRIC | ||
|Interface= H | |Interface= H | ||
|purpose= | |purpose= CRIC stands for Computing Resource Information Catalogue, this is a new component of the WLCG IS which provides generic WLCG topology information and VO-specific configuration required for workload and data management systems of the LHC VOs. The purpose of the CRIC support is to follow up on incidents of the CRIC service. | ||
|components= | |components= For all CRIC instances (CMS, ATLAS, WLCG). | ||
|service quality= | |service quality= Base | ||
|responsible= | |responsible= CRIC development team (cric-devs@cern.ch) | ||
|assigned by= | |assigned by= LHC VOs, WLCG operations and WLCG site admins | ||
| | |solved by= Solved by CRIC support | ||
| | |documentation= Under development | ||
| | |comments= CRIC GGUS support unit should be synchronized with Information System Development Functional Element of CERN SNOW: | ||
https://cern.service-now.com/service-portal/function.do?name=information-system-development&from=byName | |||
|sortname=CRIC | |sortname=CRIC | ||
}} | }} | ||
Latest revision as of 16:04, 15 October 2018
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR CRIC SUPPORT UNIT
- Responsible Unit
- CRIC
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the CRIC Support?
CRIC stands for Computing Resource Information Catalogue, this is a new component of the WLCG IS which provides generic WLCG topology information and VO-specific configuration required for workload and data management systems of the LHC VOs. The purpose of the CRIC support is to follow up on incidents of the CRIC service.
For which components does CRIC provide support?
For all CRIC instances (CMS, ATLAS, WLCG).
Which quality of service (QoS) will you provide?
Base
Who will assign tickets to CRIC Support?
LHC VOs, WLCG operations and WLCG site admins
Are tickets typically solved in CRIC Support or reassigned elsewhere?
Solved by CRIC support
Who is responsible for CRIC Support?
CRIC development team (cric-devs@cern.ch)
What documentation is available on CRIC Support?
Under development
What is the usual "Type of Issue" for the tickets of CRIC?
Other
Comments
CRIC GGUS support unit should be synchronized with Information System Development Functional Element of CERN SNOW: https://cern.service-now.com/service-portal/function.do?name=information-system-development&from=byName
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CRIC team.
Search
- Please use this link to search inside the GGUS FAQ