Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "GGUS:CREAM-BLAH FAQ"

From EGIWiki
Jump to navigation Jump to search
 
(10 intermediate revisions by 3 users not shown)
Line 2: Line 2:
|Unit= CREAM-BLAH
|Unit= CREAM-BLAH
|Interface= H
|Interface= H
|Updated= 2009-06-22
|purpose= The purpose of the CREAM-BLAH SU is handle tickets assigned to it through the GGUS system.
|purpose= The purpose of the CREAM-BLAH SU is handle tickets assigned to it through the GGUS system.
These tickets can originate from an user or from operations.
These tickets can originate from an user or from operations.
The CREAM-BLAH SU will deal with problems concerning BLAH, CREAM and CEMon.  
The CREAM-BLAH SU will deal with problems concerning BLAH, CREAM and CEMon.  
It does not cover issues regarding other components deployed in the CREAM CE node (in this case the tickets will be reassigned to other SUs)
It does not cover issues regarding other components deployed in the CREAM CE node (in this case the tickets will be reassigned to other SUs)
|responsible=Tickets are sent to a proper mailing list (@lists.infn.it) which include both BLAH and CREAM experts.
|service quality= [[FAQ_GGUS-QoS-Levels]]
|responsible=Tickets are sent to a proper mailing list (blah-cream AT lists DOT infn DOT it) which include both BLAH and CREAM experts.
|documentation= There are documents describing the work of the CREAM and BLAH groups here:
|documentation= There are documents describing the work of the CREAM and BLAH groups here:
* http://grid.pd.infn.it/cream
* http://grid.pd.infn.it/cream
* http://grid.pd.infn.it/cemon
* http://grid.pd.infn.it/cemon
* https://twiki.cnaf.infn.it/cgi-bin/twiki/view/EgeeJra1It/BLAH_guide
* https://twiki.cnaf.infn.it/cgi-bin/twiki/view/EgeeJra1It/BLAH_guide
}}
|components=The CREAM-BLAH SU provide supports for the following components: CREAM, BLAH, CEMon
<!-- put the following lines above the }}
|type of issue=Computing Services
|components=For which components do you provide support?
|assigned by=Who will assign tickets to UNIT?
|assigned by=Who will assign tickets to UNIT?
Tickets are assigned to the CREAM-BLAH SU by DMSU
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
-->
Tickets are usually solved in unit, unless the reported problems are not relevant for the CREAM/BLAH/CEMon components
}}

Latest revision as of 09:18, 11 November 2015

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR CREAM-BLAH SUPPORT UNIT

Responsible Unit
CREAM-BLAH
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the CREAM-BLAH Support?

The purpose of the CREAM-BLAH SU is handle tickets assigned to it through the GGUS system. These tickets can originate from an user or from operations. The CREAM-BLAH SU will deal with problems concerning BLAH, CREAM and CEMon. It does not cover issues regarding other components deployed in the CREAM CE node (in this case the tickets will be reassigned to other SUs)

For which components does CREAM-BLAH provide support?

The CREAM-BLAH SU provide supports for the following components: CREAM, BLAH, CEMon

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to CREAM-BLAH Support?

Who will assign tickets to UNIT? Tickets are assigned to the CREAM-BLAH SU by DMSU

Are tickets typically solved in CREAM-BLAH Support or reassigned elsewhere?

Are tickets typically solved in UNIT or reassigned elsewhere? Tickets are usually solved in unit, unless the reported problems are not relevant for the CREAM/BLAH/CEMon components

Who is responsible for CREAM-BLAH Support?

Tickets are sent to a proper mailing list (blah-cream AT lists DOT infn DOT it) which include both BLAH and CREAM experts.

What documentation is available on CREAM-BLAH Support?

There are documents describing the work of the CREAM and BLAH groups here:

What is the usual "Type of Issue" for the tickets of CREAM-BLAH?

Computing Services

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the CREAM-BLAH team.

Search