GGUS:Applications on Demand (WSPGRADE/gUSE) FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR WS-PGRADE/gUSE SUPPORT UNIT

Responsible Unit
WS-PGRADE/gUSE
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the WS-PGRADE/gUSE Support?

For which components does WS-PGRADE/gUSE provide support?

Which quality of service (QoS) will you provide?

Who will assign tickets to WS-PGRADE/gUSE Support?

Are tickets typically solved in WS-PGRADE/gUSE Support or reassigned elsewhere?

Who is responsible for WS-PGRADE/gUSE Support?

What documentation is available on WS-PGRADE/gUSE Support?

What is the usual "Type of Issue" for the tickets of WS-PGRADE/gUSE?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WS-PGRADE/gUSE team.

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