GGUS:Applications on Demand (WSPGRADE/gUSE) FAQ

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FAQ FOR Applications on Demand (WSPGRADE/gUSE) SUPPORT UNIT

Responsible Unit
Applications on Demand (WSPGRADE/gUSE)
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Applications on Demand (WSPGRADE/gUSE) Support?

WS-PGRADE/gUSE, developed by MTA SZTAKI and released under the Apache 2.0 license offers a workflow-oriented science gateway framework with different customization methodologies. Components of the workflow can use resources offered by the EGI LToS Platform, the EGI Federated cloud and other EGI resources as well. MTA SZTAKI provides support for WS-PGRADE/gUSE through this support unit.

For which components does Applications on Demand (WSPGRADE/gUSE) provide support?

For the science gateway operated inside the EGI LToS Platform.

Which quality of service (QoS) will you provide?

Medium.

Who will assign tickets to Applications on Demand (WSPGRADE/gUSE) Support?

A ticket is usually assigned to the WS-PGRADE/gUSE Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to WS-PGRADE/gUSE or related services and components.

Are tickets typically solved in Applications on Demand (WSPGRADE/gUSE) Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for Applications on Demand (WSPGRADE/gUSE) Support?

WS-PGRADE/gUSE development team at MTA SZTAKI.

What documentation is available on Applications on Demand (WSPGRADE/gUSE) Support?

The following documentation is available:

What is the usual "Type of Issue" for the tickets of Applications on Demand (WSPGRADE/gUSE)?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Applications on Demand (WSPGRADE/gUSE) team.

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