Difference between revisions of "GGUS:Applications on Demand (WSPGRADE/gUSE) FAQ"
m (moved GGUS:WS-PGRADE/gUSE FAQ to GGUS:Applications on Demand (WSPGRADE/gUSE) FAQ: Renaming of support unit)
Revision as of 13:45, 29 November 2019
FAQ FOR WS-PGRADE/gUSE SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the WS-PGRADE/gUSE Support?
WS-PGRADE/gUSE, developed by MTA SZTAKI and released under the Apache 2.0 license offers a workflow-oriented science gateway framework with different customization methodologies. Components of the workflow can use resources offered by the EGI LToS Platform, the EGI Federated cloud and other EGI resources as well. MTA SZTAKI provides support for WS-PGRADE/gUSE through this support unit.
For which components does WS-PGRADE/gUSE provide support?
For the science gateway operated inside the EGI LToS Platform.
Which quality of service (QoS) will you provide?
Who will assign tickets to WS-PGRADE/gUSE Support?
A ticket is usually assigned to the WS-PGRADE/gUSE Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to WS-PGRADE/gUSE or related services and components.
Are tickets typically solved in WS-PGRADE/gUSE Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for WS-PGRADE/gUSE Support?
WS-PGRADE/gUSE development team at MTA SZTAKI.
What documentation is available on WS-PGRADE/gUSE Support?
The following documentation is available:
- Tutorial for the Job Wizard inside the EGI LToS WS-PGRADE/gUSE portal: https://ltos-gateway.lpds.sztaki.hu/web/wizard/help
- FAQ about the EGI LToS WS-PGRADE/gUSE portal: https://ltos-gateway.lpds.sztaki.hu/web/wizard/faq
- User and admin documentation at WS-PGRADE/gUSE documentation: https://sourceforge.net/projects/guse/files/3.7.4/Documentation/
What is the usual "Type of Issue" for the tickets of WS-PGRADE/gUSE?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WS-PGRADE/gUSE team.
- Please use this