Difference between revisions of "GGUS:Applications on Demand (FGSG) FAQ"
Jump to navigation
Jump to search
Line 2: | Line 2: | ||
|Unit= FGSG | |Unit= FGSG | ||
|purpose= | |purpose= | ||
The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications. | The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications. | ||
|E-Mail= user@domain | |E-Mail= user@domain | ||
|Interface= H/X/A | |Interface= H/X/A | ||
Line 12: | Line 9: | ||
|components= For which components do you provide support? | |components= For which components do you provide support? | ||
|service quality= Which quality of service (QoS) will you provide? | |service quality= Which quality of service (QoS) will you provide? | ||
Medium | |||
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? | |assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? | ||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? |
Revision as of 10:59, 2 May 2019
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR FGSG SUPPORT UNIT
- Responsible Unit
- FGSG
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the FGSG Support?
What is the purpose of the UNIT?
For which components does FGSG provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
Which quality of service (QoS) will you provide? Medium
Who will assign tickets to FGSG Support?
Who will assign tickets to UNIT (e.g. DMSU, TPM)?
Are tickets typically solved in FGSG Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for FGSG Support?
Who is responsible for UNIT?
What documentation is available on FGSG Support?
What documentation is available on UNIT?
What is the usual "Type of Issue" for the tickets of FGSG?
Other
Comments
Additional information
What if I have questions which are not dealt with by this FAQ?
What if I have questions which are not dealt with by this FAQ?
Search
- Please use this link to search inside the GGUS FAQ