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Difference between revisions of "GGUS:Applications on Demand (FGSG) FAQ"

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|purpose= The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications.
|purpose= The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications.
FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.
FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.
|components=  
|components=  
*For the FutureGateway Framework.
*For the FutureGateway Framework.
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*For the Application published in the FSGS site.
*For the Application published in the FSGS site.


|service quality= Medium
|service quality= Medium.
 
|assigned by=
|assigned by=
A ticket is usually assigned to the FGSG Support Unit by EGI 2nd level user support or directly by informed users or site admins.
A ticket is usually assigned to the FGSG Support Unit by EGI 2nd level user support or directly by informed users or site admins.
|solved by=Solved in FGSG Support
 
|solved by=Solved in FGSG Support.


|responsible=The FGSG team provides user support through this support unit.
|responsible=The FGSG team provides user support through this support unit.


|documentation= Documentation about FGSG usage and support is available in the fgsg.egu.eu website
|documentation= Documentation about FGSG usage and support is available in the fgsg.egu.eu website.


|more=What if I have questions which are not dealt with by this FAQ?
|more=What if I have questions which are not dealt with by this FAQ?
|sortname=Name of the UNIT, with first letter upper case and everything else lower case
 
|sortname=Name of the UNIT, with first letter upper case and everything else lower case.
 
|comments=No additional comments.
|comments=No additional comments.
}}
}}

Revision as of 10:11, 2 May 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR FGSG SUPPORT UNIT

Responsible Unit
FGSG
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the FGSG Support?

The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications. FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.

For which components does FGSG provide support?

  • For the FutureGateway Framework.
  • For the Application published in the FSGS site.

Which quality of service (QoS) will you provide?

Medium.

Who will assign tickets to FGSG Support?

A ticket is usually assigned to the FGSG Support Unit by EGI 2nd level user support or directly by informed users or site admins.

Are tickets typically solved in FGSG Support or reassigned elsewhere?

Solved in FGSG Support.

Who is responsible for FGSG Support?

The FGSG team provides user support through this support unit.

What documentation is available on FGSG Support?

Documentation about FGSG usage and support is available in the fgsg.egu.eu website.

What is the usual "Type of Issue" for the tickets of FGSG?

Other

Comments

No additional comments.

What if I have questions which are not dealt with by this FAQ?

What if I have questions which are not dealt with by this FAQ?

Search