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Difference between revisions of "GGUS:Applications on Demand (FGSG) FAQ"

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FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.
FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.
|components=  
|components=  
For the FutureGateway Framework.
*For the FutureGateway Framework.


For the Application published in the FSGS site.
*For the Application published in the FSGS site.


|service quality= Which quality of service (QoS) will you provide?
|service quality= Which quality of service (QoS) will you provide?

Revision as of 10:06, 2 May 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR FGSG SUPPORT UNIT

Responsible Unit
FGSG
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the FGSG Support?

The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications. FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.

For which components does FGSG provide support?

  • For the FutureGateway Framework.
  • For the Application published in the FSGS site.

Which quality of service (QoS) will you provide?

Which quality of service (QoS) will you provide?

Who will assign tickets to FGSG Support?

Who will assign tickets to UNIT (e.g. DMSU, TPM)?

Are tickets typically solved in FGSG Support or reassigned elsewhere?

Are tickets typically solved in UNIT or reassigned elsewhere?

Who is responsible for FGSG Support?

Who is responsible for UNIT?

What documentation is available on FGSG Support?

What documentation is available on UNIT?

What is the usual "Type of Issue" for the tickets of FGSG?

Other

Comments

Additional information

What if I have questions which are not dealt with by this FAQ?

What if I have questions which are not dealt with by this FAQ?

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