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GGUS:Applications on Demand (EC3) FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EC3 SUPPORT UNIT
- Responsible Unit
- EC3
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EC3 Support?
For which components does EC3 provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to EC3 Support?
Are tickets typically solved in EC3 Support or reassigned elsewhere?
Who is responsible for EC3 Support?
What documentation is available on EC3 Support?
What is the usual "Type of Issue" for the tickets of EC3?
Other
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What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EC3 team.
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