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Difference between revisions of "GGUS:Applications on Demand (EC3) FAQ"

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m (moved GGUS:EC3 FAQ to GGUS:Applications on Demand (EC3) FAQ: Renaming of support unit)
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Revision as of 12:26, 29 November 2019


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


Responsible Unit
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EC3 Support?

Give support to the EGI Long-Tail of Science users accessing the EC3 application to launch Virtual Elastic Clusters.

The EC3 development team provides user support through this support unit.

For which components does EC3 provide support?

For the EC3 application and all its components:

  • Infrastructure Manager.
  • CLUES.
  • Set of recipes used in the configurations.

Which quality of service (QoS) will you provide?


Who will assign tickets to EC3 Support?

A ticket is usually assigned to the EC3 Support Unit by EGI 2nd level user support or directly by informed users or site admins.

Are tickets typically solved in EC3 Support or reassigned elsewhere?

Solved in EC3 Support

Who is responsible for EC3 Support?

The EC3 development team provides user support through this support unit.

What documentation is available on EC3 Support?

Technical documentation about EC3 is available at:

What is the usual "Type of Issue" for the tickets of EC3?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EC3 team.