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FAQ FOR AfricaArabia SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the AfricaArabia Support?
For which components does AfricaArabia provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to AfricaArabia Support?
Are tickets typically solved in AfricaArabia Support or reassigned elsewhere?
Who is responsible for AfricaArabia Support?
What documentation is available on AfricaArabia Support?
What is the usual "Type of Issue" for the tickets of AfricaArabia?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the AfricaArabia team.
- Please use this