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Difference between revisions of "GGUS:ARGUS FAQ"
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|Unit= ARGUS | |Unit= ARGUS | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-03-28 | ||
|purpose= Provide support for site administrators on the installation, the configuration and the operation of the Argus Authorization Service. | |purpose= Provide support for site administrators on the installation, the configuration and the operation of the Argus Authorization Service. | ||
|responsible=Argus product team (PT) members | |responsible=Argus product team (PT) members | ||
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|components=Argus PAP, PDP and PEP server, as well as PEP client libraries (C and Java) | |components=Argus PAP, PDP and PEP server, as well as PEP client libraries (C and Java) | ||
}} | }} | ||
Revision as of 13:30, 28 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ARGUS SUPPORT UNIT
- Responsible Unit
- ARGUS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ARGUS Support?
Provide support for site administrators on the installation, the configuration and the operation of the Argus Authorization Service.
For which components does ARGUS provide support?
Argus PAP, PDP and PEP server, as well as PEP client libraries (C and Java)
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ARGUS Support?
A ticket is usually assigned to the Argus support unit by TPM.
Are tickets typically solved in ARGUS Support or reassigned elsewhere?
The Argus supporters either resolve the matter and solve the ticket, or they assign the ticket to another support unit.
Who is responsible for ARGUS Support?
Argus product team (PT) members
What documentation is available on ARGUS Support?
Extensive documentation is available at https://twiki.cern.ch/twiki/bin/view/EGEE/AuthorizationFramework
What is the usual "Type of Issue" for the tickets of ARGUS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ARGUS team.
Search
- Please use this link to search inside the GGUS FAQ