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GGUS:ARC Deploy FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR ARC Deploy SUPPORT UNIT

Responsible Unit
ARC Deploy
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the ARC Deploy Support?

The SU will address the needs of sites and site administrators when they encounter problems with either the installation, configuration, deployment or other of ARC middle ware on their nodes. It is not for the development of ARC.

For which components does ARC Deploy provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to ARC Deploy Support?

unknown

Are tickets typically solved in ARC Deploy Support or reassigned elsewhere?

unknown

Who is responsible for ARC Deploy Support?

NDFG is responsible for this SU

What documentation is available on ARC Deploy Support?

There is documentation available at http://www.nordugrid.org/arc/

What is the usual "Type of Issue" for the tickets of ARC Deploy?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ARC Deploy team.

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