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Difference between revisions of "GGUS:ARC Deploy FAQ"
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= ARC Deploy | |Unit= ARC Deploy | ||
|Interface= | |E-Mail= support@ndgf.org | ||
|Updated= | |Interface= GGUS | ||
|purpose= The SU | |Updated= 2011-05-13 | ||
|purpose= The SU addresses the needs of sites and site administrators when they encounter problems with either the installation, configuration, deployment or other of ARC middle ware on their nodes. It is not for the development of ARC. | |||
|components= ARC CE, its sub-components and hosting environment; ARC Information System; ARC clients | |||
|assigned by=EGI | |||
|solved by=Depending on the nature of the problem, it can be solved either by the SU, or re-assigned to relevant experts elsewhere | |||
|responsible=NDFG is responsible for this SU | |responsible=NDFG is responsible for this SU | ||
|documentation= There is documentation available at http://www.nordugrid.org/arc/ | |documentation= There is documentation available at http://www.nordugrid.org/arc/ | ||
|more=When in doubt, contact support staff at NDGF | |||
|sortname=Arc deploy | |sortname=Arc deploy | ||
}} | }} | ||
Revision as of 17:29, 13 May 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ARC Deploy SUPPORT UNIT
- Responsible Unit
- ARC Deploy
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ARC Deploy Support?
The SU addresses the needs of sites and site administrators when they encounter problems with either the installation, configuration, deployment or other of ARC middle ware on their nodes. It is not for the development of ARC.
For which components does ARC Deploy provide support?
ARC CE, its sub-components and hosting environment; ARC Information System; ARC clients
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ARC Deploy Support?
EGI
Are tickets typically solved in ARC Deploy Support or reassigned elsewhere?
Depending on the nature of the problem, it can be solved either by the SU, or re-assigned to relevant experts elsewhere
Who is responsible for ARC Deploy Support?
NDFG is responsible for this SU
What documentation is available on ARC Deploy Support?
There is documentation available at http://www.nordugrid.org/arc/
What is the usual "Type of Issue" for the tickets of ARC Deploy?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
When in doubt, contact support staff at NDGF
Search
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