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Difference between revisions of "GGUS:ARC Deploy FAQ"
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Revision as of 10:23, 23 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ARC Deploy SUPPORT UNIT
- Responsible Unit
- ARC Deploy
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ARC Deploy Support?
The SU will address the needs of sites and site administrators when they encounter problems with either the installation, configuration, deployment or other of ARC middle ware on their nodes. It is not for the development of ARC.
For which components does ARC Deploy provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ARC Deploy Support?
unknown
Are tickets typically solved in ARC Deploy Support or reassigned elsewhere?
unknown
Who is responsible for ARC Deploy Support?
NDFG is responsible for this SU
What documentation is available on ARC Deploy Support?
There is documentation available at http://www.nordugrid.org/arc/
What is the usual "Type of Issue" for the tickets of ARC Deploy?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ARC Deploy team.
Search
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