Difference between revisions of "GGUS:APEL-EMI FAQ"

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|purpose= To deal with software bugs with the APEL accounting client software in the EMI Project

Revision as of 14:46, 3 February 2012

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR APEL-EMI SUPPORT UNIT

Responsible Unit
APEL-EMI
Helpdesk 
Technology Provider (by DMSU)


What is the purpose of the APEL-EMI Support?

To deal with software bugs with the APEL accounting client software in the EMI Project

For which components does APEL-EMI provide support?

Glite-APEL, apel-parsers.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to APEL-EMI Support?

DMSU, special permissions required to assign.

Are tickets typically solved in APEL-EMI Support or reassigned elsewhere?

Software bugs are dealt with. Operations and/or deployment issues will be transferred to APEL.

Who is responsible for APEL-EMI Support?

The developer team based at RAL (UK).

What documentation is available on APEL-EMI Support?

Development, FAQ and APEL encryption information is available in http://goc.grid.sinica.edu.tw/gocwiki/ApelHome .

What is the usual "Type of Issue" for the tickets of APEL-EMI?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the APEL-EMI team.

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