Difference between revisions of "GGUS:APEL-EMI FAQ"
Jump to navigation
Jump to search
(https://gus.fzk.de/dmsu/dmsu_ticket.php?ticket=69035) |
m (|Helpdesk=Technology) |
||
Line 3: | Line 3: | ||
|E-Mail=apel-admins@mailtalk.ac.uk | |E-Mail=apel-admins@mailtalk.ac.uk | ||
|Interface= H | |Interface= H | ||
|Helpdesk=Technology | |||
|Updated= 2011-03-29 | |Updated= 2011-03-29 | ||
|purpose= To deal with software bugs with the APEL accounting client software in the EMI Project | |purpose= To deal with software bugs with the APEL accounting client software in the EMI Project |
Revision as of 14:46, 3 February 2012
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR APEL-EMI SUPPORT UNIT
- Responsible Unit
- APEL-EMI
- Helpdesk
- Technology Provider (by DMSU)
What is the purpose of the APEL-EMI Support?
To deal with software bugs with the APEL accounting client software in the EMI Project
For which components does APEL-EMI provide support?
Glite-APEL, apel-parsers.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to APEL-EMI Support?
DMSU, special permissions required to assign.
Are tickets typically solved in APEL-EMI Support or reassigned elsewhere?
Software bugs are dealt with. Operations and/or deployment issues will be transferred to APEL.
Who is responsible for APEL-EMI Support?
The developer team based at RAL (UK).
What documentation is available on APEL-EMI Support?
Development, FAQ and APEL encryption information is available in http://goc.grid.sinica.edu.tw/gocwiki/ApelHome .
What is the usual "Type of Issue" for the tickets of APEL-EMI?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the APEL-EMI team.
Search
- Please use this link to search inside the GGUS FAQ