Difference between revisions of "GGUS:AMGA FAQ"

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{{GGUS-FAQ
 
{{GGUS-FAQ
|Unit=AMGA
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|Unit= AMGA
|E-Mail=support-amga@cern.ch;Nuno.Santos@cern.ch;Birger.Koblitz@cern.ch
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|Interface= H
|Interface=H
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|Updated= 2011-05-18
|Updated=2011-03-02
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|purpose= The goal of the AMGA technical support is to improve functionality, reliability, performance and usability of AMGA and to ensure that our users are able to run AMGA successfully.
|sortname=Amga
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|responsible=Soonwook Hwang (hwang@kisti.re.kr),  Sunil Ahn (siahn@kisti.re.kr), Taesang Huh (tshuh@kisti.re.kr), Gunchul Park (gcpark@kisti.re.kr), Antonio Calanducci (antonio.calanducci@ct.infn.it)
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|assigned by= DMSU (Deployed Middleware Support Unit) and all users running AMGA can assign ticket to our team.
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|solved by=A ticket can be rejected if it is not in the scope of AMGA responsibility
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|components= AMGA server and client APIs (C++, Java, Python, Perl and etc)
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|documentation= http://amga.web.cern.ch/amga/downloads/amga-manual.pdf
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|sortname=AMGA
 
}}
 
}}

Revision as of 02:12, 7 June 2011

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR AMGA SUPPORT UNIT

Responsible Unit
AMGA
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the AMGA Support?

The goal of the AMGA technical support is to improve functionality, reliability, performance and usability of AMGA and to ensure that our users are able to run AMGA successfully.

For which components does AMGA provide support?

AMGA server and client APIs (C++, Java, Python, Perl and etc)

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to AMGA Support?

DMSU (Deployed Middleware Support Unit) and all users running AMGA can assign ticket to our team.

Are tickets typically solved in AMGA Support or reassigned elsewhere?

A ticket can be rejected if it is not in the scope of AMGA responsibility

Who is responsible for AMGA Support?

Soonwook Hwang (hwang@kisti.re.kr), Sunil Ahn (siahn@kisti.re.kr), Taesang Huh (tshuh@kisti.re.kr), Gunchul Park (gcpark@kisti.re.kr), Antonio Calanducci (antonio.calanducci@ct.infn.it)

What documentation is available on AMGA Support?

http://amga.web.cern.ch/amga/downloads/amga-manual.pdf

What is the usual "Type of Issue" for the tickets of AMGA?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the AMGA team.

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