Difference between revisions of "GGUS:AMGA FAQ"

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|Unit=AMGA
 
|Unit=AMGA
 
|E-Mail=support-amga@cern.ch;Nuno.Santos@cern.ch;Birger.Koblitz@cern.ch  
 
|E-Mail=support-amga@cern.ch;Nuno.Santos@cern.ch;Birger.Koblitz@cern.ch  
|E-Mail-Type=H
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|Interface=H
 
|Updated=2011-03-02
 
|Updated=2011-03-02
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|tickets per week=How many tickets have to be dealt with by UNIT in each week?
 
|interface=How does a ticket arrive at UNIT?
 
|manager duty=What does the UNIT manager have to do?
 
|person duty=What does the person dealing with UNIT have to do?
 
|documentation=What documentation is available on AMGA Support?
 
|more=What if I have questions which are not dealt with by this FAQ? Please send your question by mail to support@ggus.org}}
 

Revision as of 11:01, 3 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR AMGA SUPPORT UNIT

Responsible Unit
AMGA
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the AMGA Support?

unknown

For which components does AMGA provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to AMGA Support?

unknown

Are tickets typically solved in AMGA Support or reassigned elsewhere?

unknown

Who is responsible for AMGA Support?

unknown

What documentation is available on AMGA Support?

unknown

What is the usual "Type of Issue" for the tickets of AMGA?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the AMGA team.

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