GGUS-IssueType-Values

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GGUS-Issue Type Values


The drop-down list of issue types varies depending on the ticket type.

USER tickets

For generic user tickets selectable issue types are explained in the table below.

Issue type Description
Accounting All kind of issues related to accounting tools (APEL, Accounting Portal and so on).
AppDB All kind of issues related to the AppDB or to the interactions with the AppDB.
Authorization/Authentication All issues related to authorization and authentication e.g. certificates
COD Operations WLCG Coordinator On Duty Operations
Catalogue Issues related to file catalogues, like LFC
Computing Services All issues related to execution of jobs. It combines two other type of problems ('Workload management' and 'Local batch system'). The 'Computing Services' should be used when it is not clear to which subcategory the ticket refers
Configuration Issues of system configuration.
Data Management - generic All kind of issues related to data management tools (GFAL, LCG_Util and so on).
Databases Issues related to Databases.
Deployment - other Issues of software deployment that do not fit any other category.
Documentation Issues of missing, wrong, outdated documentation.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
GGUS Bugs and feature requests related to GGUS system.
IaaS Operations Issues related to VMs and clients (OCCI, rOCCI, etc.), block storage, networking.
Information System Issues related to the BDII.
Installation Installation issues.
Local Batch System Issues related to the local batch systems.
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Operations Issues of general processes, procedures, information and so on of the entire infrastructure.
Other Requests that do not match to any other issue type.
Security Issues of infrastructure and operation security.
Storage Systems Issues concerning storage systems, like EOS, DCACHE, DPM
VO Specific Software Issues of VO specific software tools and packages.
Virtual Appliance Management Issues related to vmcatcher/vmcaster tools, and VA management in general.
Workload Management Issues related to workload management system and tools.

TEAM tickets

Team and alarm tickets have a reduced number of issue types in the drop-down menu.

Issue type Description
Databases Issues related to Databases.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
Local Batch System Issues related to the local batch systems.
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Other Requests that do not match to any other issue type
Storage Systems Issues related to storage systems, like EOS, DCACHE or DPM

ALARM tickets

Issue type Description
Databases Issues related to Databases.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
Local Batch System Issues related to the local batch systems.
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Other Requests that do not match to any other issue type
Storage Systems Issues related to storage systems, like EOS, DCACHE or DPM

CMS tickets

The CMS VO has an own ticket submit form in the GGUS system. Although this form provides CMS specific issue types no special privilegue is required to use it. This does not apply for the TEAM ticket submit webform: Here the CMS specific issue types are only selectable for registered CMS TEAM members.

Issue type Description
CMS_AAA WAN Access Issues around WAN
CMS_CAF Operations Issues around CAF operations at CERN, incl EOS space requests
CMS_Central Workflows Issues around centrally managed MC production and processing
CMS_Data Transfers Issues around datatransfers, e.g. via Phedex or ASO
CMS_Facilities Typically issues at CMS sites
CMS_HammerCloud Issues around CMS HammerCloud
CMS_Register New CMS Site Chosen when a new site gets registered with CMS
CMS_SAM tests Issues around CMS SAM tests
CMS_Submission Infrastructure Issues around CMS_Submission Infrastructure
CMS_Tier-1 Tape Families For creation of Tape families/groups at Tier-1 archives

ATLAS tickets

The ATLAS specific issue types are only selectable for registered ATLAS TEAM members.

Issue type Description
ATLAS_ADC Central Issues around ADC
ATLAS_Databases Issues around databases
ATLAS_Deletion Issues around deletion processes
ATLAS_File Access/Transfer Issues around file access and datatransfers
ATLAS_Frontier-Squid Issues around squid
ATLAS_Local Batch System Issues around batch systems
ATLAS_Middleware Issues related to middleware
ATLAS_Monitoring Issues around monitoring
ATLAS_Network Problem Issues with network infrastructure
ATLAS_Staging Issues around staging
ATLAS_Storage Systems Issues around storage