Difference between revisions of "GGUS-IssueType-Values"

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(CMS tickets)
(CMS tickets)
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==CMS tickets==
 
==CMS tickets==
The CMS VO has an own view of GGUS system providing some specific issue types. CMS issue types can only be selected during ticket submit by registered CMS users.
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The CMS VO has an own ticket submit form in the GGUS system.
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Although this form provides CMS specific issue types no special privilegue is required to use it.
 +
This does not apply for the TEAM ticket submit webform:
 +
Here the CMS specific issue types are only selectable for registered CMS TEAM members.  
  
 
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Revision as of 15:11, 25 January 2017

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GGUS wiki / GGUS Documentation


GGUS-Issue Type Values


The drop-down list of issue types varies depending on the ticket type.

USER tickets

For generic user tickets selectable issue types are explained in the table below.

Issue type Description
Accounting All kind of issues related to accounting tools (APEL, Accounting Portal and so on).
Authorization/Authentication All issues related to authorization and authentication e.g. certificates
COD Operations WLCG Coordinator On Duty Operations
Catalogue Issues related to file catalogues, like LFC
Computing Services All issues related to execution of jobs. It combines two other type of problems ('Workload management' and 'Local batch system'). The 'Computing Services' should be used when it is not clear to which subcategory the ticket refers
Configuration Issues of system configuration.
Data Management - generic All kind of issues related to data management tools (GFAL, LCG_Util and so on).
Databases Issues related to Databases.
Deployment - other Issues of software deployment that do not fit any other category.
Documentation Issues of missing, wrong, outdated documentation.
Federated Cloud Issues related to the Federated Cloud infrastructure.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
GGUS Bugs and feature requests related to GGUS system.
Information System Issues related to the BDII
Installation Installation issues.
Local Batch System Issues related to the local batch systems.
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Operations Issues of general processes, procedures, information and so on of the entire infrastructure.
Other Requests that do not match to any other issue type.
Security Issues of infrastructure and operation security.
Storage Systems Issues concerning storage systems, like EOS, DCACHE, DPM
VO Specific Software Issues of VO specific software tools and packages.
Workload Management Issues related to workload management system and tools.

TEAM tickets

Team and alarm tickets have a reduced number of issue types in the drop-down menu.

Issue type Description
Databases Issues related to Databases.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
Local Batch System Issues related to the local batch systems.
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Other Requests that do not match to any other issue type
Storage Systems Issues related to storage systems, like EOS, DCACHE or DPM

ALARM tickets

Issue type Description
Databases Issues related to Databases.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
Local Batch System Issues related to the local batch systems.
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Other Requests that do not match to any other issue type
Storage Systems Issues related to storage systems, like EOS, DCACHE or DPM

CMS tickets

The CMS VO has an own ticket submit form in the GGUS system. Although this form provides CMS specific issue types no special privilegue is required to use it. This does not apply for the TEAM ticket submit webform: Here the CMS specific issue types are only selectable for registered CMS TEAM members.

Issue type Description
CMS_AAA WAN Access Issues around WAN
CMS_CAF Operations Issues around CAF operations at CERN, incl EOS space requests
CMS_Central Workflows Issues around centrally managed MC production and processing
CMS_Data Transfers Issues around datatransfers, e.g. via Phedex or ASO
CMS_Facilities Typically issues at CMS sites
CMS_HammerCloud Issues around CMS HammerCloud
CMS_Register New CMS Site Chosen when a new site gets registered with CMS
CMS_SAM tests Issues around CMS SAM tests
CMS_Tier-1 Tape Families For creation of Tape families/groups at Tier-1 archives