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Difference between revisions of "GGUS-IssueType-Values"
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| Line 36: | Line 36: | ||
|- | |- | ||
| Deployment - other | | Deployment - other | ||
| '' | | ''Issues of software deployment that do not fit any other category.'' | ||
|- | |- | ||
| Documentation | | Documentation | ||
| Line 57: | Line 57: | ||
|- | |- | ||
| Installation | | Installation | ||
| '' | | ''Installation issues.'' | ||
|- | |- | ||
| Local Batch System | | Local Batch System | ||
| '' | | ''Issues related to the local batch systems.'' | ||
|- | |- | ||
| Middleware | | Middleware | ||
| Line 84: | Line 84: | ||
|- | |- | ||
| VO Specific Software | | VO Specific Software | ||
| '' | | ''Issues of VO specific software tools and packages.'' | ||
|- | |- | ||
| Workload Management | | Workload Management | ||
| '' | | ''Issues related to workload management system and tools.'' | ||
|} | |} | ||
Revision as of 16:06, 29 January 2015
GGUS wiki / GGUS Documentation
GGUS-Issue Type Values
This wiki page is currently under construction!
The drop-down list of issue types varies depending on the ticket type.
USER tickets
For generic user tickets selectable issue types are explained in the table below.
| Issue type | Description |
| Accounting | All kind of issues related to accounting tools (APEL, Accounting Portal and so on). |
| Authorization/Authentication | All issues related to authorization and authentication e.g. certificates |
| COD Operations | Dummy |
| Catalogue | Dummy |
| Computing Services | Dummy |
| Configuration | Issues of system configuration. |
| Data Management - generic | All kind of issues related to data management tools (GFAL, LCG_Util and so on). |
| Databases | Issues related to Databases. |
| Deployment - other | Issues of software deployment that do not fit any other category. |
| Documentation | Issues of missing, wrong, outdated documentation. |
| Federated Cloud | Issues related to the Federated Cloud infrastructure. |
| File Access | File access issues. |
| File Transfer | File transfer issues, e.g. related to FTS |
| GGUS | Bugs and feature requests related to GGUS system. |
| Information System | Dummy |
| Installation | Installation issues. |
| Local Batch System | Issues related to the local batch systems. |
| Middleware | Issues of middleware stacks like gLite, globus and others. |
| Monitoring | Issues of infrastructure and service monitoring. |
| Network problem | Issues of network connectivity. |
| Operations | Issues of general processes, procedures, information and so on of the entire infrastructure. |
| Other | Requests that do not match to any other issue type. |
| Security | Issues of infrastructure and operation security. |
| Storage Systems | Dummy |
| VO Specific Software | Issues of VO specific software tools and packages. |
| Workload Management | Issues related to workload management system and tools. |
TEAM tickets
Team and alarm tickets have a reduced number of issue types in the drop-down menu.
| Issue type | Description |
| Databases | Issues related to Databases. |
| File Access | File access issues. |
| File Transfer | File transfer issues, e.g. related to FTS |
| Local Batch System | Dummy |
| Middleware | Issues of middleware stacks like gLite, globus and others. |
| Monitoring | Issues of infrastructure and service monitoring. |
| Network problem | Issues of network connectivity. |
| Other | Requests that do not match to any other issue type |
| Storage Systems | Dummy |
ALARM tickets
| Issue type | Description |
| Databases | Issues related to Databases. |
| File Access | File access issues. |
| File Transfer | File transfer issues, e.g. related to FTS |
| Local Batch System | Dummy |
| Middleware | Issues of middleware stacks like gLite, globus and others. |
| Monitoring | Issues of infrastructure and service monitoring. |
| Network problem | Issues of network connectivity. |
| Other | Requests that do not match to any other issue type |
| Storage Systems | Dummy |
CMS tickets
The CMS VO has an own view of GGUS system providing some specific issue types. CMS issue types can only be selected during ticket submit by registered CMS users.
| Issue type | Description |
| CMS_CAF Operations | Dummy |
| CMS_Central Workflows | Dummy |
| CMS_Data Transfers | Dummy |
| CMS_Facilities | Dummy |
| CMS_HammerCloud | Dummy |
| CMS_Register New CMS Site | Dummy |
| CMS_SAM tests | Dummy |
| CMS_Tier-1 Tape Families | Dummy |