Difference between revisions of "GGUS-IssueType-Values"
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| Middleware | | Middleware | ||
| '' | | ''Issues of middleware stacks like gLite, globus and others.'' | ||
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| Monitoring | | Monitoring | ||
| '' | | ''Issues of infrastructure and service monitoring.'' | ||
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| Network problem | | Network problem | ||
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| Security | | Security | ||
| '' | | ''Issues of infrastructure and operation security.'' | ||
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| Storage Systems | | Storage Systems | ||
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| Middleware | | Middleware | ||
| '' | | ''Issues of middleware stacks like gLite, globus and others.'' | ||
|- | |- | ||
| Monitoring | | Monitoring | ||
| '' | | ''Issues of infrastructure and service monitoring.'' | ||
|- | |- | ||
| Network problem | | Network problem | ||
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| Middleware | | Middleware | ||
| '' | | ''Issues of middleware stacks like gLite, globus and others.'' | ||
|- | |- | ||
| Monitoring | | Monitoring | ||
| '' | | ''Issues of infrastructure and service monitoring.'' | ||
|- | |- | ||
| Network problem | | Network problem |
Revision as of 10:47, 20 January 2015
GGUS wiki / GGUS Documentation
GGUS-Issue Type Values
This wiki page is currently under construction!
The drop-down list of issue types varies depending on the ticket type.
USER tickets
For generic user tickets selectable issue types are explained in the table below.
Issue type | Description |
Accounting | Dummy |
Authorization/Authentication | Dummy |
COD Operations | Dummy |
Catalogue | Dummy |
Computing Services | Dummy |
Configuration | Dummy |
Data Management - generic | Dummy |
Databases | Dummy |
Deployment - other | Dummy |
Documentation | Dummy |
Federated Cloud | Dummy |
File Access | Dummy |
File Transfer | Dummy |
GGUS | Bugs and feature requests related to GGUS system. |
Information System | Dummy |
Installation | Dummy |
Local Batch System | Dummy |
Middleware | Issues of middleware stacks like gLite, globus and others. |
Monitoring | Issues of infrastructure and service monitoring. |
Network problem | Issues of network connectivity. |
Operations | Issues of general processes, procedures, information and so on of the entire infrastructure. |
Other | Requests that do not match to any other issue type. |
Security | Issues of infrastructure and operation security. |
Storage Systems | Dummy |
VO Specific Software | Dummy |
Workload Management | Dummy |
TEAM tickets
Team and alarm tickets have a reduced number of issue types in the drop-down menu.
Issue type | Description |
Databases | Dummy |
File Access | Dummy |
File Transfer | Dummy |
Local Batch System | Dummy |
Middleware | Issues of middleware stacks like gLite, globus and others. |
Monitoring | Issues of infrastructure and service monitoring. |
Network problem | Issues of network connectivity. |
Other | Requests that do not match to any other issue type |
Storage Systems | Dummy |
ALARM tickets
Issue type | Description |
Databases | Dummy |
File Access | Dummy |
File Transfer | Dummy |
Local Batch System | Dummy |
Middleware | Issues of middleware stacks like gLite, globus and others. |
Monitoring | Issues of infrastructure and service monitoring. |
Network problem | Issues of network connectivity. |
Other | Requests that do not match to any other issue type |
Storage Systems | Dummy |
CMS tickets
The CMS VO has an own view of GGUS system providing some specific issue types. CMS issue types can only be selected during ticket submit by registered CMS users.
Issue type | Description |
CMS_CAF Operations | Dummy |
CMS_Central Workflows | Dummy |
CMS_Data Transfers | Dummy |
CMS_Facilities | Dummy |
CMS_HammerCloud | Dummy |
CMS_Register New CMS Site | Dummy |
CMS_SAM tests | Dummy |
CMS_Tier-1 Tape Families | Dummy |