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Difference between revisions of "GGUS-IssueType-Values"

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| Accounting
| Accounting
| ''Dummy''
| ''All kind of issues related to accounting tools (APEL, Accounting Portal and so on).''
|-
|-
| Authorization/Authentication
| Authorization/Authentication
| ''Dummy''
| ''All issues related to authorization and authentication e.g. certificates''
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|-
| COD Operations
| COD Operations
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| Configuration
| Configuration
| ''Dummy''
| ''Issues of system configuration.''
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|-
| Data Management - generic
| Data Management - generic
| ''Dummy''
| ''All kind of issues related to data management tools (GFAL, LCG_Util and so on).''
|-
|-
| Databases
| Databases
| ''Dummy''
| ''Issues related to Databases.''
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|-
| Deployment - other
| Deployment - other
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| Federated Cloud
| Federated Cloud
| ''Dummy''
| ''Issues related to the Federated Cloud infrastructure.''
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|-
| File Access
| File Access
| ''Dummy''
| ''File access issues.''
|-
|-
| File Transfer
| File Transfer
| ''Dummy''
| ''File transfer issues, e.g. related to FTS''
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|-
| GGUS
| GGUS
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|-
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| Databases
| Databases
| ''Dummy''
| ''Issues related to Databases.''
|-
|-
| File Access
| File Access
| ''Dummy''
| ''File access issues.''
|-
|-
| File Transfer
| File Transfer
| ''Dummy''
| ''File transfer issues, e.g. related to FTS''
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|-
| Local Batch System
| Local Batch System
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|-
|-
| Databases
| Databases
| ''Dummy''
| ''Issues related to Databases.''
|-
|-
| File Access
| File Access
| ''Dummy''
| ''File access issues.''
|-
|-
| File Transfer
| File Transfer
| ''Dummy''
| ''File transfer issues, e.g. related to FTS''
|-
|-
| Local Batch System
| Local Batch System

Revision as of 15:00, 29 January 2015

GGUS-logo.jpg


GGUS wiki / GGUS Documentation


GGUS-Issue Type Values


This wiki page is currently under construction!

The drop-down list of issue types varies depending on the ticket type.

USER tickets

For generic user tickets selectable issue types are explained in the table below.

Issue type Description
Accounting All kind of issues related to accounting tools (APEL, Accounting Portal and so on).
Authorization/Authentication All issues related to authorization and authentication e.g. certificates
COD Operations Dummy
Catalogue Dummy
Computing Services Dummy
Configuration Issues of system configuration.
Data Management - generic All kind of issues related to data management tools (GFAL, LCG_Util and so on).
Databases Issues related to Databases.
Deployment - other Dummy
Documentation Issues of missing, wrong, outdated documentation.
Federated Cloud Issues related to the Federated Cloud infrastructure.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
GGUS Bugs and feature requests related to GGUS system.
Information System Dummy
Installation Dummy
Local Batch System Dummy
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Operations Issues of general processes, procedures, information and so on of the entire infrastructure.
Other Requests that do not match to any other issue type.
Security Issues of infrastructure and operation security.
Storage Systems Dummy
VO Specific Software Dummy
Workload Management Dummy

TEAM tickets

Team and alarm tickets have a reduced number of issue types in the drop-down menu.

Issue type Description
Databases Issues related to Databases.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
Local Batch System Dummy
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Other Requests that do not match to any other issue type
Storage Systems Dummy

ALARM tickets

Issue type Description
Databases Issues related to Databases.
File Access File access issues.
File Transfer File transfer issues, e.g. related to FTS
Local Batch System Dummy
Middleware Issues of middleware stacks like gLite, globus and others.
Monitoring Issues of infrastructure and service monitoring.
Network problem Issues of network connectivity.
Other Requests that do not match to any other issue type
Storage Systems Dummy

CMS tickets

The CMS VO has an own view of GGUS system providing some specific issue types. CMS issue types can only be selected during ticket submit by registered CMS users.

Issue type Description
CMS_CAF Operations Dummy
CMS_Central Workflows Dummy
CMS_Data Transfers Dummy
CMS_Facilities Dummy
CMS_HammerCloud Dummy
CMS_Register New CMS Site Dummy
CMS_SAM tests Dummy
CMS_Tier-1 Tape Families Dummy