Difference between revisions of "GGUS"

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|-
 
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| '''Tool name'''  
 
| '''Tool name'''  
| ''{{{Tool_name|Provide a name identifying the tool}}}''
+
| ''{{{Tool_name|GGUS}}}''
 
|-
 
|-
 
| '''Tool description'''  
 
| '''Tool description'''  
| ''{{{Tool_desc|Provide short tool description}}}''
+
| ''{{{Tool_desc|The EGI helpdesk system}}}''
 
|-
 
|-
 
| '''Tool url'''  
 
| '''Tool url'''  
| ''{{{Tool_link|Provide url to tool}}}''
+
| ''{{{Tool_link|http://helpdesk.egi.eu}}}''
 
|-
 
|-
 
| '''Email'''  
 
| '''Email'''  
| ''{{{Email|Provide official email to contact developers}}}''
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| ''{{{Email|support@ggus.eu}}}''
 
|-
 
|-
 
| '''GGUS Support unit'''  
 
| '''GGUS Support unit'''  
| ''{{{GGUS_SU|Provide GGUS SU used by development team to provide support}}}''
+
| ''{{{GGUS_SU|GGUS}}}''
 
|-
 
|-
 
| '''Requirements tracking - EGI tracker'''  
 
| '''Requirements tracking - EGI tracker'''  
| ''{{{EGI_tracker|Provide link to EGI tracker}}}''
+
| ''{{{EGI_tracker|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}''
 
|-
 
|-
 
| '''Issue tracking - Developers tracker'''  
 
| '''Issue tracking - Developers tracker'''  
| ''{{{Dev_tracker|Provide link to developers tracker if applicable}}}''
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| ''{{{Dev_tracker|n/a (Provide link to developers tracker if applicable)}}}''
 
|-
 
|-
 
| '''Release schedule'''  
 
| '''Release schedule'''  
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|-
 
|-
 
| '''Release notes'''  
 
| '''Release notes'''  
| ''{{{Release_notes|Provide link to release notes}}}''
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| ''{{{Release_notes|https://ggus.eu/?mode=release_notes}}}''
 
|-
 
|-
 
| '''Roadmap'''  
 
| '''Roadmap'''  
| ''{{{Roadmap|Provide link to roadmap of the tool}}}''
+
| ''{{{Roadmap|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}''
 
|-
 
|-
 
| '''Related OLA'''  
 
| '''Related OLA'''  
| ''{{{OLA|Provide link to related OLA (if applicable)}}}''
+
| ''{{{OLA|n/a (Provide link to related OLA (if applicable))}}}''
 
|-
 
|-
 
| '''Test instance url'''  
 
| '''Test instance url'''  
| ''{{{Test|Provide url to test instance of the tool}}}''
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| ''{{{Test|https://test.ggus.eu/ggus/}}}''
 
|}
 
|}
  

Revision as of 11:15, 29 October 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Tools menu: Main page Instructions for developers AAI Proxy Accounting Portal Accounting Repository AppDB ARGO GGUS GOCDB
Message brokers Licenses OTAGs Operations Portal Perun EGI Collaboration tools LToS EGI Workload Manager


Tool name GGUS
Tool description The EGI helpdesk system
Tool url http://helpdesk.egi.eu
Email support@ggus.eu
GGUS Support unit GGUS
Requirements tracking - EGI tracker https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Issue tracking - Developers tracker n/a (Provide link to developers tracker if applicable)
Release schedule Provide link to release schedule
Release notes https://ggus.eu/?mode=release_notes
Roadmap https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Related OLA n/a (Provide link to related OLA (if applicable))
Test instance url https://test.ggus.eu/ggus/

GGUS

The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.

Release notes

Main links:

External links

Documentation

History