Difference between revisions of "GGUS"

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== History  ==
== History  ==
*[http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008)
*[http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008)
[[Category:GGUS]] [[Category:Tools]]
[[Category:GGUS]] [[Category:Tools]]

Revision as of 14:10, 28 March 2019

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

Tools menu: Main page Instructions for developers AAI Proxy Accounting Portal Accounting Repository AppDB ARGO GGUS GOCDB
Message brokers Licenses OTAGs Operations Portal Perun EGI Collaboration tools LToS EGI Workload Manager

The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. It creates a trouble ticket to record the request and tracks the ticket from creation through to solve. The user can submit a ticket via the web interface.

GGUS is one of EGI core services and part of EGI Federated Operations service.

Tool name GGUS
Tool Category and description EGI Core service

GGUS is the central helpdesk provides a single interface for EGI support.

Tool url http://helpdesk.egi.eu/
Email support@ggus.eu
GGUS Support unit GGUS
GOC DB entry https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247
Requirements tracking - EGI tracker https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Issue tracking - Developers tracker n/a
Release schedule https://wiki.egi.eu/wiki/GGUS:Release_Schedule
Release notes Release notes
Roadmap n/a
Related OLA https://documents.egi.eu/public/ShowDocument?docid=2170
Test instance url https://test.ggus.eu/ggus
Documentation https://wiki.egi.eu/wiki/GGUS:Main_Page
License BMC Software Inc.
Provider KIT
Source code TBD

Change, Release and Deployment

This sections are providing detailed agreement in terms of requirements gathering, release and deployment of GGUS which extend Instructions for Operations Tools teams


Main links:

EGI links