Difference between revisions of "GGUS"

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* [https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units]
* [https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units]
==== External links ====
==== EGI links ====
* http://helpdesk.egi.eu/
* http://helpdesk.egi.eu/
* EGI [[Operations Procedures]]

Revision as of 10:53, 23 January 2015

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

Tools menu: Main page Instructions for developers AAI Proxy Accounting Portal Accounting Repository AppDB ARGO GGUS GOCDB
Message brokers Licenses OTAGs Operations Portal Perun EGI Collaboration tools LToS EGI Workload Manager

Tool name GGUS
Tool description The EGI helpdesk system
Tool url http://helpdesk.egi.eu
Email support@ggus.eu
GGUS Support unit GGUS
Requirements tracking - EGI tracker https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Issue tracking - Developers tracker n/a (Provide link to developers tracker if applicable)
Release schedule https://wiki.egi.eu/wiki/GGUS:Release_Schedule
Release notes https://ggus.eu/?mode=release_notes
Roadmap https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Related OLA n/a (Provide link to related OLA (if applicable))
Test instance url https://test.ggus.eu/ggus/


The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.

Release notes

Main links:

EGI links