Difference between revisions of "GGUS"
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| '''Tool name''' | | '''Tool name''' | ||
| ''{{{Tool_name| | | ''{{{Tool_name|GGUS}}}'' | ||
|- | |- | ||
| '''Tool description''' | | '''Tool description''' | ||
| ''{{{Tool_desc| | | ''{{{Tool_desc|The EGI helpdesk system}}}'' | ||
|- | |- | ||
| '''Tool url''' | | '''Tool url''' | ||
| ''{{{Tool_link| | | ''{{{Tool_link|http://helpdesk.egi.eu}}}'' | ||
|- | |- | ||
| '''Email''' | | '''Email''' | ||
| ''{{{Email| | | ''{{{Email|support@ggus.eu}}}'' | ||
|- | |- | ||
| '''GGUS Support unit''' | | '''GGUS Support unit''' | ||
| ''{{{GGUS_SU| | | ''{{{GGUS_SU|GGUS}}}'' | ||
|- | |- | ||
| '''Requirements tracking - EGI tracker''' | | '''Requirements tracking - EGI tracker''' | ||
| ''{{{EGI_tracker| | | ''{{{EGI_tracker|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}'' | ||
|- | |- | ||
| '''Issue tracking - Developers tracker''' | | '''Issue tracking - Developers tracker''' | ||
| ''{{{Dev_tracker|Provide link to developers tracker if applicable}}}'' | | ''{{{Dev_tracker|n/a (Provide link to developers tracker if applicable)}}}'' | ||
|- | |- | ||
| '''Release schedule''' | | '''Release schedule''' | ||
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|- | |- | ||
| '''Release notes''' | | '''Release notes''' | ||
| ''{{{Release_notes| | | ''{{{Release_notes|https://ggus.eu/?mode=release_notes}}}'' | ||
|- | |- | ||
| '''Roadmap''' | | '''Roadmap''' | ||
| ''{{{Roadmap| | | ''{{{Roadmap|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}'' | ||
|- | |- | ||
| '''Related OLA''' | | '''Related OLA''' | ||
| ''{{{OLA|Provide link to related OLA (if applicable)}}}'' | | ''{{{OLA|n/a (Provide link to related OLA (if applicable))}}}'' | ||
|- | |- | ||
| '''Test instance url''' | | '''Test instance url''' | ||
| ''{{{Test| | | ''{{{Test|https://test.ggus.eu/ggus/}}}'' | ||
|} | |} | ||
Revision as of 12:15, 29 October 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
Tool name | GGUS |
Tool description | The EGI helpdesk system |
Tool url | http://helpdesk.egi.eu |
support@ggus.eu | |
GGUS Support unit | GGUS |
Requirements tracking - EGI tracker | https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
Issue tracking - Developers tracker | n/a (Provide link to developers tracker if applicable) |
Release schedule | Provide link to release schedule |
Release notes | https://ggus.eu/?mode=release_notes |
Roadmap | https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
Related OLA | n/a (Provide link to related OLA (if applicable)) |
Test instance url | https://test.ggus.eu/ggus/ |
GGUS
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Main links:
External links
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS JIRA tracker
- GGUS EGI RT tracker
- GGUS ongoing work list
- GGUS Release Schedule
- GGUS Advisory Board
- GGUS Architecture
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)