Difference between revisions of "GGUS"

Revision as of 12:15, 29 October 2014

Main

EGI.eu operations services

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Tools menu:	• Main page	• Instructions for developers	• AAI Proxy	• Accounting Portal	• Accounting Repository	• AppDB	• ARGO	• GGUS	• GOCDB
• Message brokers	• Licenses	• OTAGs	• Operations Portal	• Perun	• EGI Collaboration tools	• LToS	• EGI Workload Manager

Tool name	GGUS
Tool description	The EGI helpdesk system
Tool url	http://helpdesk.egi.eu
Email	support@ggus.eu
GGUS Support unit	GGUS
Requirements tracking - EGI tracker	https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Issue tracking - Developers tracker	n/a (Provide link to developers tracker if applicable)
Release schedule	Provide link to release schedule
Release notes	https://ggus.eu/?mode=release_notes
Roadmap	https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Related OLA	n/a (Provide link to related OLA (if applicable))
Test instance url	https://test.ggus.eu/ggus/

GGUS

The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.

Release notes

Main links:

External links

http://helpdesk.egi.eu/

Documentation

History

iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)

@@ Line 5: / Line 5: @@
 |-
 | '''Tool name'''
-| ''{{{Tool_name|Provide a name identifying the tool}}}''
+| ''{{{Tool_name|GGUS}}}''
 |-
 | '''Tool description'''
-| ''{{{Tool_desc|Provide short tool description}}}''
+| ''{{{Tool_desc|The EGI helpdesk system}}}''
 |-
 | '''Tool url'''
-| ''{{{Tool_link|Provide url to tool}}}''
+| ''{{{Tool_link|http://helpdesk.egi.eu}}}''
 |-
 | '''Email'''
-| ''{{{Email|Provide official email to contact developers}}}''
+| ''{{{Email|support@ggus.eu}}}''
 |-
 | '''GGUS Support unit'''
-| ''{{{GGUS_SU|Provide GGUS SU used by development team to provide support}}}''
+| ''{{{GGUS_SU|GGUS}}}''
 |-
 | '''Requirements tracking - EGI tracker'''
-| ''{{{EGI_tracker|Provide link to EGI tracker}}}''
+| ''{{{EGI_tracker|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}''
 |-
 | '''Issue tracking - Developers tracker'''
-| ''{{{Dev_tracker|Provide link to developers tracker if applicable}}}''
+| ''{{{Dev_tracker|n/a (Provide link to developers tracker if applicable)}}}''
 |-
 | '''Release schedule'''
@@ Line 29: / Line 29: @@
 |-
 | '''Release notes'''
-| ''{{{Release_notes|Provide link to release notes}}}''
+| ''{{{Release_notes|https://ggus.eu/?mode=release_notes}}}''
 |-
 | '''Roadmap'''
-| ''{{{Roadmap|Provide link to roadmap of the tool}}}''
+| ''{{{Roadmap|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}''
 |-
 | '''Related OLA'''
-| ''{{{OLA|Provide link to related OLA (if applicable)}}}''
+| ''{{{OLA|n/a (Provide link to related OLA (if applicable))}}}''
 |-
 | '''Test instance url'''
-| ''{{{Test|Provide url to test instance of the tool}}}''
+| ''{{{Test|https://test.ggus.eu/ggus/}}}''
 |}