Difference between revisions of "GGUS"
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The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface. | The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface. | ||
GGUS is one of [[Core EGI Activities|EGI core services and]] part of [http://www.egi.eu/services/catalogue/fed-ops.html EGI Federated Operations service]. | |||
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| '''GOC DB entry''' | | '''GOC DB entry''' | ||
| https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247 | | https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247 | ||
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| '''Requirements tracking - EGI tracker''' | | '''Requirements tracking - EGI tracker''' | ||
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<br> | |||
<br> | |||
<br> | |||
= Change, Release and Deployment = | |||
This sections are providing detailed agreement in terms of requirements gathering, release and deployment of GGUS which extend [[Instructions for Operations Tools teams|Instructions for Operations Tools teams]] | |||
= | = Documentation = | ||
*[[GGUS:Main Page|GGUS Main Documentation Page]] | *[[GGUS:Main Page|GGUS Main Documentation Page]] | ||
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*[[GGUS Architecture]] | *[[GGUS Architecture]] | ||
== Main links: == | == Main links: == | ||
*[https://ggus.eu/index.php?mode=index Helpdesk] | *[https://ggus.eu/index.php?mode=index Helpdesk] | ||
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*EGI [[Operations Procedures]] | *EGI [[Operations Procedures]] | ||
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== History == | |||
==History == | |||
*[http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008) | *[http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008) | ||
[[Category:GGUS]] | [[Category:GGUS]] [[Category:Tools]] | ||
[[Category:Tools]] |
Revision as of 14:32, 20 March 2015
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
GGUS is one of EGI core services and part of EGI Federated Operations service.
Tool name | GGUS |
Tool Category and description | EGI Core service
GGUS is the central helpdesk provides a single interface for EGI support. |
Tool url | http://helpdesk.egi.eu/ |
support@ggus.eu | |
GGUS Support unit | GGUS |
GOC DB entry | https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247 |
Requirements tracking - EGI tracker | https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
Issue tracking - Developers tracker | n/a |
Release schedule | https://wiki.egi.eu/wiki/GGUS:Release_Schedule |
Release notes | Release notes |
Roadmap | n/a |
Related OLA | https://documents.egi.eu/public/ShowDocument?docid=2170 |
Test instance url | https://test.ggus.eu/ggus |
Documentation | https://wiki.egi.eu/wiki/GGUS:Main_Page |
License | BMC Software Inc. |
Provider | KIT |
Source code | TBD |
Change, Release and Deployment
This sections are providing detailed agreement in terms of requirements gathering, release and deployment of GGUS which extend Instructions for Operations Tools teams
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS JIRA tracker
- GGUS EGI RT tracker
- GGUS ongoing work list
- GGUS Release Schedule
- GGUS Advisory Board
- GGUS Architecture
Main links:
EGI links
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)