The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "GGUS"
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* [https://ggus.eu/pages/owl.php GGUS ongoing work list] | * [https://ggus.eu/pages/owl.php GGUS ongoing work list] | ||
* [[GGUS:Release_Schedule | GGUS Release Schedule]] | * [[GGUS:Release_Schedule | GGUS Release Schedule]] | ||
* [[GGUS Advisory Board]] | |||
==== History ==== | ==== History ==== | ||
* [http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008) | * [http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008) | ||
Revision as of 08:38, 4 July 2013
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
| • Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
GGUS
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Main links:
- Helpdesk
- GGUS ticket timeline tool
- GGUS report generator
- GGUS escalation reports
- List of GGUS Support Units
External links
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS Savannah shopping list
- GGUS ongoing work list
- GGUS Release Schedule
- GGUS Advisory Board
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)