Difference between revisions of "GGUS"
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* [https://ggus.eu/pages/home.php Helpdesk] | * [https://ggus.eu/pages/home.php Helpdesk] | ||
* [https://ggus.eu/stat/ttt.php GGUS ticket timeline tool] | * [https://ggus.eu/stat/ttt.php GGUS ticket timeline tool] | ||
* [https://ggus.eu/ | * [https://ggus.eu/report/report_view.php GGUS report generator] | ||
* [https://ggus.eu/pages/metrics/download_escalation_reports.php GGUS escalation reports] | * [https://ggus.eu/pages/metrics/download_escalation_reports.php GGUS escalation reports] | ||
* [https://ggus.eu/pages/resp_unit_info.php List of GGUS Support Units] | * [https://ggus.eu/pages/resp_unit_info.php List of GGUS Support Units] | ||
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====Documentation==== | ====Documentation==== | ||
* [ | * [[GGUS:Main_Page | GGUS Main Documentation Page]] | ||
* [https:// | * [https://wiki.egi.eu/wiki/Category:FAQ_Interfaces_%28GGUS%29 GGUS interface documentation] | ||
* [https://savannah.cern.ch/projects/esc GGUS Savannah shopping list] | * [https://savannah.cern.ch/projects/esc GGUS Savannah shopping list] | ||
* [https://ggus.eu/pages/owl.php GGUS wish list page] | * [https://ggus.eu/pages/owl.php GGUS wish list page] |
Revision as of 14:50, 24 September 2012
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Tools menu: | • Main page | • Instructions for developers | • AAI Proxy | • Accounting Portal | • Accounting Repository | • AppDB | • ARGO | • GGUS | • GOCDB |
• Message brokers | • Licenses | • OTAGs | • Operations Portal | • Perun | • EGI Collaboration tools | • LToS | • EGI Workload Manager |
GGUS
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
Main links:
- Helpdesk
- GGUS ticket timeline tool
- GGUS report generator
- GGUS escalation reports
- List of GGUS Support Units
External links
Documentation
- GGUS Main Documentation Page
- GGUS interface documentation
- GGUS Savannah shopping list
- GGUS wish list page
- GGUS wiki
History
- iSGTW Link of the week - Global Grid User Support comes of age (30 January 2008)