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Difference between revisions of "GGUS"

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{{Template:Op menubar}} {{Template:Tools menubar}} {{TOC_right}}
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The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. It creates a trouble ticket to record the request and tracks the ticket from creation through to solve. The user can submit a ticket via the web interface.
 
GGUS is one of [[Core EGI Activities|EGI core services and]] part of [http://www.egi.eu/services/catalogue/fed-ops.html EGI Federated Operations service].


{| class="wikitable"
{| class="wikitable"
|-
|-
| '''Tool name'''  
| '''Tool name'''  
| ''{{{Tool_name|GGUS}}}''
| ''GGUS''
|-
|-
| '''Tool description'''  
| '''Tool Category and description'''  
| ''{{{Tool_desc|The EGI helpdesk system}}}''
| ''EGI Core service''  
GGUS is the central helpdesk provides a single interface for EGI support.
 
|-
|-
| '''Tool url'''  
| '''Tool url'''  
| ''{{{Tool_link|http://helpdesk.egi.eu}}}''
| http://helpdesk.egi.eu/<br>
|-
|-
| '''Email'''  
| '''Email'''  
| ''{{{Email|support@ggus.eu}}}''
| support@ggus.eu
|-
|-
| '''GGUS Support unit'''  
| '''GGUS Support unit'''  
| ''{{{GGUS_SU|GGUS}}}''
| ''GGUS''
|-
| '''GOC&nbsp;DB&nbsp;entry'''  
| https://goc.egi.eu/portal/index.php?Page_Type=Site&amp;id=247
|-
|-
| '''Requirements tracking - EGI tracker'''  
| '''Requirements tracking - EGI tracker'''  
| ''{{{EGI_tracker|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}''
| https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
|-
|-
| '''Issue tracking - Developers tracker'''  
| '''Issue tracking - Developers tracker'''  
| ''{{{Dev_tracker|n/a (Provide link to developers tracker if applicable)}}}''
| n/a
|-
|-
| '''Release schedule'''  
| '''Release schedule'''  
| ''{{{Release_sch|https://wiki.egi.eu/wiki/GGUS:Release_Schedule}}}''
| https://wiki.egi.eu/wiki/GGUS:Release_Schedule
|-
|-
| '''Release notes'''  
| '''Release notes'''  
| ''{{{Release_notes|https://ggus.eu/?mode=release_notes}}}''
| [https://ggus.eu/index.php?mode=release_notes Release notes]
|-
|-
| '''Roadmap'''  
| '''Roadmap'''  
| ''{{{Roadmap|https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements}}}''
| n/a
|-
|-
| '''Related OLA'''  
| '''Related OLA'''  
| ''{{{OLA|n/a (Provide link to related OLA (if applicable))}}}''
| ''https://documents.egi.eu/public/ShowDocument?docid=2170''
|-
|-
| '''Test instance url'''  
| '''Test instance url'''  
| ''{{{Test|https://test.ggus.eu/ggus/}}}''
| https://test.ggus.eu/ggus
|-
| '''Documentation'''
| https://wiki.egi.eu/wiki/GGUS:Main_Page
|-
| '''License'''
| BMC Software Inc.
|-
| '''Provider'''
| KIT
|-
| '''Source code'''
| TBD
|}
|}


<br>
<br>
<br>
= Change, Release and Deployment  =
This sections are providing detailed agreement in terms of requirements gathering, release and deployment of GGUS which extend [[Instructions for Operations Tools teams|Instructions for Operations Tools teams]]


= Documentation  =


[[Category:GGUS]]
*[[GGUS:Main Page|GGUS Main Documentation Page]]
=== GGUS ===
*[[:Category:FAQ Interfaces (GGUS)|GGUS interface documentation]]  
*[https://its.cern.ch/jira/browse/GGUS GGUS WLCG JIRA tracker]
*[https://jira.egi.eu/projects/EGITCB/issues GGUS EGI JIRA tracker]
*[https://ggus.eu/index.php?mode=release_notes GGUS ongoing work list]
*[[GGUS:Release Schedule|GGUS Release Schedule]]
*[[GGUS:Change_Implementation|GGUS Change Process]]
*[[GGUS Advisory Board]]
*[[GGUS Architecture]]


The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
== Main links:  ==


'''[https://ggus.eu/index.php?mode=release_notes Release notes]'''
*[https://ggus.eu/index.php?mode=index Helpdesk]
*[https://ggus.eu/index.php?mode=ttt GGUS ticket timeline tool]
*[https://ggus.eu/index.php?mode=report_view GGUS report generator]
*[https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units]


====Main links:====
== EGI links ==
* [https://ggus.eu/index.php?mode=index Helpdesk]
* [https://ggus.eu/index.php?mode=ttt GGUS ticket timeline tool]
* [https://ggus.eu/index.php?mode=report_view GGUS report generator]
* [https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units]


==== External links ====
*http://helpdesk.egi.eu/  
* http://helpdesk.egi.eu/
*EGI [[Operations Procedures]]


====Documentation====
<br>
* [[GGUS:Main_Page | GGUS Main Documentation Page]]
<!--
* [[:Category:FAQ_Interfaces_%28GGUS%29| GGUS interface documentation]]
== History  ==
* [https://its.cern.ch/jira/browse/GGUS GGUS JIRA tracker]
* [https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements GGUS EGI RT tracker]
* [https://ggus.eu/index.php?mode=release_notes GGUS ongoing work list]
* [[GGUS:Release_Schedule | GGUS Release Schedule]]
* [[GGUS Advisory Board]]
* [[GGUS Architecture]]


==== History ====
*[http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008)
* [http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008)
-->
[[Category:GGUS]] [[Category:Tools]]

Latest revision as of 08:55, 24 January 2022

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Tools menu: • Main page • Instructions for developers • AAI Proxy • Accounting Portal • Accounting Repository • AppDB • ARGO • GGUS • GOCDB
• Message brokers • Licenses • OTAGs • Operations Portal • Perun • EGI Collaboration tools • LToS • EGI Workload Manager



The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. It creates a trouble ticket to record the request and tracks the ticket from creation through to solve. The user can submit a ticket via the web interface.

GGUS is one of EGI core services and part of EGI Federated Operations service.

Tool name GGUS
Tool Category and description EGI Core service

GGUS is the central helpdesk provides a single interface for EGI support.

Tool url http://helpdesk.egi.eu/
Email support@ggus.eu
GGUS Support unit GGUS
GOC DB entry https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247
Requirements tracking - EGI tracker https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Issue tracking - Developers tracker n/a
Release schedule https://wiki.egi.eu/wiki/GGUS:Release_Schedule
Release notes Release notes
Roadmap n/a
Related OLA https://documents.egi.eu/public/ShowDocument?docid=2170
Test instance url https://test.ggus.eu/ggus
Documentation https://wiki.egi.eu/wiki/GGUS:Main_Page
License BMC Software Inc.
Provider KIT
Source code TBD




Change, Release and Deployment

This sections are providing detailed agreement in terms of requirements gathering, release and deployment of GGUS which extend Instructions for Operations Tools teams

Documentation

Main links:

EGI links


Retrieved from "https://wiki.egi.eu/w/index.php?title=GGUS&oldid=113805"