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Difference between revisions of "GGUS"

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[[Category:GGUS]]
The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. It creates a trouble ticket to record the request and tracks the ticket from creation through to solve. The user can submit a ticket via the web interface.
=== GGUS ===


The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. The GGUS system creates a trouble ticket to record the request and tracks the ticket from creation through to solve. There are two ways in which a user can submit at request via email or the web interface.
GGUS is one of [[Core EGI Activities|EGI core services and]] part of [http://www.egi.eu/services/catalogue/fed-ops.html EGI Federated Operations service].


'''[https://ggus.eu/index.php?mode=release_notes Release notes]'''
{| class="wikitable"
|-
| '''Tool name'''  
| ''GGUS''
|-
| '''Tool Category and description'''
| ''EGI Core service''  
GGUS is the central helpdesk provides a single interface for EGI support.


====Main links:====
|-
* [https://ggus.eu/index.php?mode=index Helpdesk]
| '''Tool url'''
* [https://ggus.eu/index.php?mode=ttt GGUS ticket timeline tool]
| http://helpdesk.egi.eu/<br>
* [https://ggus.eu/index.php?mode=report_view GGUS report generator]
|-
* [https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units]
| '''Email'''
| support@ggus.eu
|-
| '''GGUS Support unit'''
| ''GGUS''
|-
| '''GOC&nbsp;DB&nbsp;entry'''
| https://goc.egi.eu/portal/index.php?Page_Type=Site&amp;id=247
|-
| '''Requirements tracking - EGI tracker'''
| https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
|-
| '''Issue tracking - Developers tracker'''
| n/a
|-
| '''Release schedule'''
| https://wiki.egi.eu/wiki/GGUS:Release_Schedule
|-
| '''Release notes'''
| [https://ggus.eu/index.php?mode=release_notes Release notes]
|-
| '''Roadmap'''
| n/a
|-
| '''Related OLA'''
| ''https://documents.egi.eu/public/ShowDocument?docid=2170''
|-
| '''Test instance url'''
| https://test.ggus.eu/ggus
|-
| '''Documentation'''
| https://wiki.egi.eu/wiki/GGUS:Main_Page
|-
| '''License'''
| BMC Software Inc.
|-
| '''Provider'''
| KIT
|-
| '''Source code'''
| TBD
|}


==== External links ====
<br>
* http://helpdesk.egi.eu/


====Documentation====
<br>
* [[GGUS:Main_Page | GGUS Main Documentation Page]]
* [[:Category:FAQ_Interfaces_%28GGUS%29| GGUS interface documentation]]
* [https://savannah.cern.ch/projects/esc GGUS Savannah shopping list]
* [https://its.cern.ch/jira/browse/GGUS GGUS JIRA tracker]
* [https://ggus.eu/index.php?mode=release_notes GGUS ongoing work list]
* [[GGUS:Release_Schedule | GGUS Release Schedule]]
* [[GGUS Advisory Board]]
* [[GGUS Architecture]]


==== History ====
<br>
* [http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008)
 
= Change, Release and Deployment  =
 
This sections are providing detailed agreement in terms of requirements gathering, release and deployment of GGUS which extend [[Instructions for Operations Tools teams|Instructions for Operations Tools teams]]
 
= Documentation  =
 
*[[GGUS:Main Page|GGUS Main Documentation Page]]
*[[:Category:FAQ Interfaces (GGUS)|GGUS interface documentation]]
*[https://its.cern.ch/jira/browse/GGUS GGUS JIRA tracker]
*[https://rt.egi.eu/rt/Search/Results.html?Query=Queue%20%3D%20%27GGUS%27%20AND%20(Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27stalled%27%20OR%20Status%20%3D%20%27accepted%27%20OR%20Status%20%3D%20%27developed%27%20OR%20Status%20%3D%20%27feedback%27) GGUS EGI RT tracker]
*[https://ggus.eu/index.php?mode=release_notes GGUS ongoing work list]
*[[GGUS:Release Schedule|GGUS Release Schedule]]
*[[GGUS:Change_Implementation|GGUS Change Process]]
*[[GGUS Advisory Board]]
*[[GGUS Architecture]]
 
== Main links:  ==
 
*[https://ggus.eu/index.php?mode=index Helpdesk]
*[https://ggus.eu/index.php?mode=ttt GGUS ticket timeline tool]
*[https://ggus.eu/index.php?mode=report_view GGUS report generator]
*[https://ggus.eu/index.php?mode=resp_unit_info List of GGUS Support Units]
 
== EGI links  ==
 
*http://helpdesk.egi.eu/
*EGI [[Operations Procedures]]
 
<br>
<!--
== History  ==
 
*[http://www.isgtw.org/?pid=1000872 iSGTW Link of the week - Global Grid User Support comes of age] (30 January 2008)
-->
[[Category:GGUS]] [[Category:Tools]]

Revision as of 13:10, 28 March 2019

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The Global Grid User Support (GGUS) system is the primary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. It creates a trouble ticket to record the request and tracks the ticket from creation through to solve. The user can submit a ticket via the web interface.

GGUS is one of EGI core services and part of EGI Federated Operations service.

Tool name GGUS
Tool Category and description EGI Core service

GGUS is the central helpdesk provides a single interface for EGI support.

Tool url http://helpdesk.egi.eu/
Email support@ggus.eu
GGUS Support unit GGUS
GOC DB entry https://goc.egi.eu/portal/index.php?Page_Type=Site&id=247
Requirements tracking - EGI tracker https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
Issue tracking - Developers tracker n/a
Release schedule https://wiki.egi.eu/wiki/GGUS:Release_Schedule
Release notes Release notes
Roadmap n/a
Related OLA https://documents.egi.eu/public/ShowDocument?docid=2170
Test instance url https://test.ggus.eu/ggus
Documentation https://wiki.egi.eu/wiki/GGUS:Main_Page
License BMC Software Inc.
Provider KIT
Source code TBD




Change, Release and Deployment

This sections are providing detailed agreement in terms of requirements gathering, release and deployment of GGUS which extend Instructions for Operations Tools teams

Documentation

Main links:

EGI links