FAQ GGUS-Ticket-Search

GGUS wiki / GGUS Documentation

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GGUS-Ticket-Search

Easy GGUS ticket number search

Some nice and easy ways to search for GGUS tickets by ticket ID are described here.

For Firefox users

Download the Add-On “Add to search bar 2.0” at https://addons.mozilla.org/en-US/firefox/addon/3682.

Then go to the GGUS search engine, right click into the ticket ID field and select “Add to search bar”.

In your browsers location bar

Create a bookmark https://ggus.eu/ws/ticket_info.php?ticket=%s with a keyword of "ggus" and then you just visit ggus 12345 in your location bar.

Personalized GGUS ticket search via bookmarks

When you go to the GGUS ticket search engine and just click on the submit button "GO!" you will start a default search, which means that most of the search options are set to a neutral value like all, none or the value is not set and as such unaccounted for the ticket search. All the search parameters are passed via the "GET" method to the php script, with a long URL string like

https://ggus.eu/ws/ticket_search.php?show_columns_check%5B%5D=REQUEST_ID&show_columns_check%5B%5D=TICKET_TYPE&show_columns_check%5B%5D=AFFECTED_VO&show_columns_check%5B%5D=AFFECTED_SITE&show_columns_check%5B%5D=PRIORITY&show_columns_check%5B%5D=RESPONSIBLE_UNIT&show_columns_check%5B%5D=STATUS&show_columns_check%5B%5D=DATE_OF_CREATION&show_columns_check%5B%5D=LAST_UPDATE&show_columns_check%5B%5D=SHORT_DESCRIPTION&ticket=&supportunit=all&vo=all&user=&keyword=&involvedsupporter=&assignto=&affectedsite=&specattrib=0&status=open&priority=all&typeofproblem=all&mouarea=&radiotf=1&timeframe=lastweek&tf_date_day_s=&tf_date_month_s=&tf_date_year_s=&tf_date_day_e=&tf_date_month_e=&tf_date_year_e=&lm_date_day=02&lm_date_month=8&lm_date_year=2011&orderticketsby=GHD_INT_REQUEST_ID&orderhow=descending

in your toolbar. You can modify the search for your needs by setting the appropriate fields in the search engine and clicking the “GO!” button. The search URL of this search can be added to your personal bookmarks.

Creation of a personalized GGUS search results

This can be done by setting all the options according to your requirements. Example: You as a NGI Manager want to see all open tickets of the last week within your NGI. In the result list you don’t want to see the “Responsible Unit” as this would always be the NGI_DE, so you take off the tick on top of the page at “Resp. Unit”.

Personalized GGUS search results