The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
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Difference between revisions of "FAQ GGUS-Support-Staff-Guide"
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= Access to GGUS web interface = | = Access to GGUS web interface = | ||
Up to now, there are two different ways for getting access to the GGUS web interface.<br> | Up to now, there are two different ways for getting access to the GGUS web interface.<br> | ||
One way is to use the link in the GGUS portal. GGUS portal is | One way is to use the link in the GGUS portal. GGUS portal is reachable via http://ggus.org and http://ggus.eu. In the GGUS portal there is a link named ''Support staff''. Clicking this link opens a new window demanding your authentication if not using a valid grid certificate. | ||
After authenticating yourself you are guided to another page where you can find links to GGUS | After authenticating yourself you are guided to another page where you can find links to various GGUS pages like the search engine and the ticket timeline tool [Figure 1]. Another way is to use the direct link provided in the notification mail support staff receives when a ticket is assigned to him or his support unit. | ||
== Access to GGUS ticket timeline tool == | == Access to GGUS ticket timeline tool == | ||
The link to the GGUS ticket timeline tool is located on support staff page [Figure | [[File:GGUS Support Staff.png|thumb|Figure 1: GGUS support staff page]] | ||
The ticket timeline tool provides a graphical overview of tickets concerning a selected site and time range. It shows all tickets that have been updated during the selected time range. When moving the mouse over one of the | The link to the GGUS ticket timeline tool is located on support staff page [Figure 1]. | ||
The ticket timeline tool provides a graphical overview of tickets concerning a selected site and time range. It shows all tickets that have been updated during the selected time range. When moving the mouse over one of the colored bars some additional information is displayed [Figure 2]. Clicking on the ticket ID opens a new window showing the ticket details and the modify section of the ticket. | |||
[[File:GGUS TTT.png|thumb|Figure 1: GGUS ticket timeline tool]] | |||
== Access to GGUS Report Generator == | == Access to GGUS Report Generator == | ||
The link to the GGUS Report Generator is located on support staff page [Figure 5]. The GGUS Report Generator could be used for generating statistics and reports for all support units in GGUS. | The link to the GGUS Report Generator is located on support staff page [Figure 5]. The GGUS Report Generator could be used for generating statistics and reports for all support units in GGUS. | ||
Revision as of 13:16, 4 May 2012
What’s new in the latest release?
In this chapter the changes from the latest release are explained.
Support units
- New NGIs:
- None
- New other support units:
- Removed support units
- None
VOs
- New VOs
- snoplus.snolab.ca
- vo.cta.in2p3.fr
- Removed VOs
- None
Other changes
- New terminal status “closed” (see 10.5.1).
- New fields
- None
- Workflow changes
- None
- New chapters in this tutorial
- None
- New figures in this tutorial
- None
Registration
All information about registration can be found on the registration page. The link to this page is also available in the menu bar.
Registering as support staff
To register as support staff, click the link “Apply” and fill in the registration form. After registering successfully you will receive a confirmation mail from GGUS.
Access to GGUS web interface
Up to now, there are two different ways for getting access to the GGUS web interface.
One way is to use the link in the GGUS portal. GGUS portal is reachable via http://ggus.org and http://ggus.eu. In the GGUS portal there is a link named Support staff. Clicking this link opens a new window demanding your authentication if not using a valid grid certificate.
After authenticating yourself you are guided to another page where you can find links to various GGUS pages like the search engine and the ticket timeline tool [Figure 1]. Another way is to use the direct link provided in the notification mail support staff receives when a ticket is assigned to him or his support unit.
Access to GGUS ticket timeline tool
The link to the GGUS ticket timeline tool is located on support staff page [Figure 1]. The ticket timeline tool provides a graphical overview of tickets concerning a selected site and time range. It shows all tickets that have been updated during the selected time range. When moving the mouse over one of the colored bars some additional information is displayed [Figure 2]. Clicking on the ticket ID opens a new window showing the ticket details and the modify section of the ticket.
Access to GGUS Report Generator
The link to the GGUS Report Generator is located on support staff page [Figure 5]. The GGUS Report Generator could be used for generating statistics and reports for all support units in GGUS.