FAQ GGUS-QoS-Levels

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FAQ GGUS-QoS-Levels



QoS stands for Quality of Service. It describes the level of service Support Units declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to SUs if 75% of the maximum response time of the level of service are over.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

SUs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket priority level.

Medium service

Priority Response time
less urgent, urgent 5 working days
very urgent, top priority 1 working day

Advanced service

Priority Response time
less urgent 5 working days
urgent, very urgent 1 working day
top priority 4 working hours

Who is providing which level of service

This table shows which SU is providing which QoS.


Support Unit Product Team Leader Contact Level of service
GGUS GGUS Guenter Grein
Advanced
CREAM-BLAH CREAM Lisa Zangrando blah-cream AT lists.infn.it Medium
EMIR EMIR
Shiraz Memon
Medium
StoRM VOMS-StoRM Andrea Ceccanti
Medium
UNICORE-Client UNICORE Bernd Schuller
Medium
UNICORE-Server UNICORE Bernd Schuller
Medium
VOMS VOMS-StoRM Andrea Ceccanti
Medium
VOMS-Admin VOMS-StoRM Andrea Ceccanti
Medium
dCache Support dCache Patrick Fuhrmann support@dcache.org Medium
EMI UI EMI Common (UI & WN) Cristina Aiftimiei
Medium
EMI WN EMI Common (UI & WN) Cristina Aiftimiei
Medium
gLite Security gLite security John White
Medium
gLite WMS WMS Marco Cecchi
Medium
gLite L&B L&B Zdenek Sustr
Medium
Gridsite NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda
Medium
Proxyrenewal NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda
Medium
Information System Development CERN BDII Maria Alandes CERN
Medium
QosCosGrid QCG Tomasz Piontek
Medium
APEL APEL Alison Packer
Medium
Metrics Portal Metric Portal Ivan Diaz Alvarez
Medium
Accounting Portal Accounting Portal Ivan Diaz Alvarez
Medium
Grid Monitoring SAM

Medium
ARC NORDUGRID-ARC Balazs Konya / Oxana Smirnova
Base
ARGUS ARGUS Valery Tschopp
Base
DPM Development CERN Data Oliver Keeble
Base
FTS Development CERN Data Oliver Keeble
Base
lcg_util Development CERN Data Oliver Keeble
Base
LFC Development CERN Data Oliver Keeble
Base
MPI gLite MPI Enol Fernandez
Base
EGCF
Globus IGE/EGCF Ionel Muntean
egcf_cb@ige-project.eu
Base
AMGA AMGA Soonwook Hwang
Base
SAGA SAGA Antony Wilson
Not defined
WNoDes WNoDeS Elisabetta Ronchieri
Not defined
GOC DB GOC DB

Not defined
Operations Portal Ops Portal Cyril L'Orphelin cic-information@in2p3.fr Medium