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FAQ GGUS-QoS-Levels

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GGUS wiki / GGUS Documentation


FAQ GGUS-PT-QoS-Levels



QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

PTs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket priority level.

Medium service

Priority Response time
less urgent, urgent 5 working days
very urgent, top priority 1 working day

Advanced service

Priority Response time
less urgent 5 working days
urgent, very urgent 1 working day
top priority 4 working hours

Who is providing which level of service

This table shows which SU is providing which QoS.


SU PT Leader Contact
Advanced
Medium
CREAM-BLAH CREAM Lisa Zangrando blah-cream AT lists.infn.it
EMIR EMIR
Shiraz Memon
StoRM VOMS-StoRM Andrea Ceccanti
UNICORE-Client UNICORE Bernd Schuller
UNICORE-Server UNICORE Bernd Schuller
VOMS VOMS-StoRM Andrea Ceccanti
VOMS-Admin VOMS-StoRM Andrea Ceccanti
dCache Support dCache Patrick Fuhrmann support@dcache.org
EMI UI EMI Common (UI & WN) Cristina Aiftimiei
EMI WN EMI Common (UI & WN) Cristina Aiftimiei
gLite Security gLite security John White
gLite WMS WMS Marco Cecchi
gLite L&B L&B Zdenek Sustr
Gridsite NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda
Proxyrenewal NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda
Information System Development CERN BDII Maria Alandes CERN
2nd level - software - further - QosCosGrid???? QCG Tomasz Piontek
APEL APEL Alison Packer
Base
ARC NORDUGRID-ARC Balazs Konya / Oxana Smirnova
ARGUS ARGUS Valery Tschopp
DPM Development CERN Data Oliver Keeble
FTS Development CERN Data Oliver Keeble
lcg_util Development CERN Data Oliver Keeble
LFC Development CERN Data Oliver Keeble
MPI gLite MPI Enol Fernandez
IGE Globus IGE/EGCF  ?
Not defined
AMGA AMGA Soonwook Hwang
SAGA SAGA Antony Wilson
WNoDes WNoDeS Elisabetta Ronchieri
SAM/Nagios SAM
GOC DB GOC DB
GGUS GGUS
Operations Portal Ops Portal
Accounting Portal Accounting Portal
Metrics Portal Metric Portal