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FAQ GGUS-QoS-Levels

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FAQ GGUS-PT-QoS-Levels


QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

PTs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket severity level.

Medium service

Medium service defines a response time of 5 working days for ticket severity levels less urgent and urgent. The response times for ticket severity levels very urgent and top priority is 1 working day.

Advanced service

Advanced service defines a response time of 5 working days for ticket severity level less urgent and a response time of 1 working day for ticket severity levels urgent and very urgent. The response times for ticket severity level top priority is 4 office hours.

Who is providing which QoS

This table shows which PT is providing which QoS.

QoS PT
Advanced ARC
Medium CREAM-BLAH, EMIR, StoRM, UNICORE-Client, UNICORE-Server, VOMS, VOMS-Admin, dCache Support, gLite Security
Base All the others