|
|
| Line 61: |
Line 61: |
| = QoS level declaration<br> = | | = QoS level declaration<br> = |
|
| |
|
| This table shows which SU is providing which QoS.
| | QoS level declaration can be found<br> |
|
| |
|
| <br> | | *for [[Technology_Providers|Technology Providers]]<br> |
| | *for [[Core_EGI_Activities|EGI Core services]]<br> |
|
| |
|
| {| cellspacing="0" cellpadding="2" border="1" class="wikitable sortable"
| | All declarations can be found [https://ggus.eu/?mode=resp_unit_info here]<br> |
| |-
| |
| ! scope="col" | Support Unit
| |
| ! scope="col" | Product Team
| |
| ! scope="col" | Leader
| |
| ! scope="col" | Contact
| |
| ! scope="col" | QoS
| |
| |-
| |
| | GGUS
| |
| | GGUS
| |
| | Guenter Grein
| |
| | support AT ggus.org
| |
| | '''Advanced'''
| |
| |-
| |
| | dCache Support
| |
| | dCache
| |
| | Patrick Fuhrmann
| |
| | support@dcache.org
| |
| | '''Advanced'''
| |
| |-
| |
| | QosCosGrid
| |
| | QCG
| |
| | Tomasz Piontek
| |
| | piontek AT man.poznan.pl
| |
| | '''Advanced'''
| |
| |-
| |
| | CREAM-BLAH
| |
| | CREAM
| |
| | Lisa Zangrando
| |
| | blah-cream AT lists.infn.it
| |
| | '''Medium'''
| |
| |-
| |
| | EMIR
| |
| | EMIR<br>
| |
| | Shiraz Memon
| |
| | a.memon AT fz-juelich.de
| |
| | '''Medium'''
| |
| |-
| |
| | caNL
| |
| | caNL<br>
| |
| | Zdeněk Šustr
| |
| | <span class="go">sustr4 AT cesnet.cz</span>
| |
| | '''Medium'''
| |
| |-
| |
| | StoRM
| |
| | VOMS-StoRM
| |
| | Andrea Ceccanti
| |
| | andrea.ceccanti AT cnaf.infn.it
| |
| | '''Medium'''
| |
| |-
| |
| | UNICORE-Client
| |
| | UNICORE
| |
| | Bernd Schuller
| |
| | b.schuller AT fz-juelich.de
| |
| | '''Medium'''
| |
| |-
| |
| | UNICORE-Server
| |
| | UNICORE
| |
| | Bernd Schuller
| |
| | b.schuller AT fz-juelich.de
| |
| | '''Medium'''
| |
| |-
| |
| | VOMRS
| |
| | <br>
| |
| | Steve Traylen<br>
| |
| | <span class="gI"><span class="go">steve.traylen AT cern.ch</span></span>
| |
| | '''Medium'''
| |
| |-
| |
| | VOMS
| |
| | VOMS-StoRM
| |
| | Andrea Ceccanti
| |
| | andrea.ceccanti AT cnaf.infn.it
| |
| | '''Medium'''
| |
| |-
| |
| | VOMS-Admin
| |
| | VOMS-StoRM
| |
| | Andrea Ceccanti
| |
| | andrea.ceccanti AT cnaf.infn.it
| |
| | '''Medium'''
| |
| |-
| |
| | EMI UI
| |
| | EMI Common (UI & WN)
| |
| | Cristina Aiftimiei
| |
| | cristina.aiftimiei AT pd.infn.it
| |
| | '''Medium'''
| |
| |-
| |
| | EMI WN
| |
| | EMI Common (UI & WN)
| |
| | Cristina Aiftimiei
| |
| | cristina.aiftimiei AT pd.infn.it
| |
| | '''Medium'''
| |
| |-
| |
| | gLite Security
| |
| | gLite security
| |
| | John White
| |
| | John.White AT cern.ch
| |
| | '''Medium'''
| |
| |-
| |
| | IDGF
| |
| | IDGF
| |
| | Robert Lovas
| |
| | Robert.Lovas AT sztaki.mta.hu<br>
| |
| | '''Medium'''
| |
| |-
| |
| | WMS
| |
| | WMS
| |
| | Marco Cecchi
| |
| | <span class="st">marco.cecchi AT cnaf.infn.it</span>
| |
| | '''Medium'''
| |
| |-
| |
| | gLite L&B
| |
| | L&B
| |
| | Zdenek Sustr
| |
| | sustr4 AT cesnet.cz
| |
| | '''Medium'''
| |
| |-
| |
| | Gridsite
| |
| | NGI_CZ/Metacentrum
| |
| | Zdenek Sustr/Miroslav Ruda
| |
| | sustr4 AT cesnet.cz
| |
| | '''Medium'''
| |
| |-
| |
| | Proxyrenewal
| |
| | NGI_CZ/Metacentrum
| |
| | Zdenek Sustr/Miroslav Ruda
| |
| | sustr4 AT cesnet.cz
| |
| | '''Medium'''
| |
| |-
| |
| | Information System Development
| |
| | CERN BDII
| |
| | Maria Alandes CERN
| |
| | maria.alandes.pradillo AT cern.ch
| |
| | '''Medium'''
| |
| |-
| |
| | <div id="APEL">[[#APEL|APEL]]</div>
| |
| | APEL
| |
| | Stuart Pullinger
| |
| | stuart.pullinger@stfc.ac.uk<br>
| |
| | '''Medium'''
| |
| |-
| |
| | Metrics Portal
| |
| | Metric Portal
| |
| | Ivan Diaz Alvarez
| |
| | idiaz AT cesga.es<br>
| |
| | '''Medium'''
| |
| |-
| |
| | Accounting Portal
| |
| | Accounting Portal
| |
| | Ivan Diaz Alvarez
| |
| | idiaz AT cesga.es
| |
| | '''Medium'''
| |
| |-
| |
| | GOC DB
| |
| | GOC DB
| |
| | David Meredith
| |
| | <span class="gI"><span class="gD">david.meredith AT stfc.ac.uk</span></span>
| |
| | '''Medium'''
| |
| |-
| |
| | Grid Monitoring
| |
| | SAM
| |
| | Emir Imamagic<br>
| |
| | eimamagi AT srce.hr<br>
| |
| | '''Medium'''
| |
| |-
| |
| | Operations Portal
| |
| | Ops Portal
| |
| | Cyril L'Orphelin
| |
| | cic-information@in2p3.fr
| |
| | '''Medium'''
| |
| |-
| |
| | WNoDes
| |
| | WNoDeS
| |
| | Elisabetta Ronchieri
| |
| |
| |
| elisabetta.ronchieri AT cnaf.infn.it
| |
|
| |
|
| | '''Medium'''
| | |
| |-
| | <br> |
| | Frontier-Squid<br>
| |
| | Frontier-Squid
| |
| | Dave Dykstra<br>
| |
| | dwd@fnal.gov<br>
| |
| | '''Medium'''<br>
| |
| |-
| |
| | Applications Database (AppDB)<br>
| |
| | AppDB<br>
| |
| | Marios Chatziangelou<br>
| |
| | appdb-support AT iasa.gr <br>
| |
| | '''Medium'''<br>
| |
| |-
| |
| | <div id="Messaging">[[#Messaging|Messaging]]</div>
| |
| | <br>
| |
| | Paschalis Korosoglou
| |
| | pkoro AT grid.auth.gr
| |
| | '''Medium'''<br>
| |
| |-
| |
| | rOCCI
| |
| | rocci-server, rocci-core, rocci-api, and rocci-cli
| |
| | Zdenek Sustr<br>
| |
| | sustr4 AT cesnet.cz<br>
| |
| | '''Medium'''
| |
| |-
| |
| | Resource Allocation
| |
| | <br>
| |
| | Marcin Radecki
| |
| | radecki at agh.edu.pl
| |
| | '''Medium'''
| |
| |-
| |
| | MPI
| |
| | gLite MPI
| |
| | Enol Fernandez
| |
| | enolfc AT ifca.unican.es
| |
| | '''Medium'''
| |
| |-
| |
| | Gstat
| |
| | Gstat
| |
| | Asa Hsu
| |
| | <br>
| |
| | '''Medium'''
| |
| |-
| |
| | DGAS<br>
| |
| | <br>
| |
| | Andrea Guarise
| |
| | andrea.guarise AT to.infn.it
| |
| | '''Base'''<br>
| |
| |-
| |
| | Perun<br>
| |
| | <br>
| |
| | Boris Parak
| |
| | perunv3@metacentrum.cz
| |
| | '''Base'''<br>
| |
| |-
| |
| | UI WN Tarball SU<br>
| |
| | <br>
| |
| | Matthew Doidge
| |
| | <span class="go">m.doidge AT lancaster.ac.uk</span>
| |
| | '''Base'''<br>
| |
| |-
| |
| | ARC
| |
| | NORDUGRID-ARC
| |
| | Balazs Konya / Oxana Smirnova
| |
| | oxana.smirnova AT hep.lu.se
| |
| | '''Base'''
| |
| |-
| |
| | ARGUS
| |
| | ARGUS
| |
| | Valery Tschopp
| |
| | valery.tschopp AT switch.ch
| |
| | '''Base'''
| |
| |-
| |
| | DPM Development
| |
| | CERN Data
| |
| | Oliver Keeble
| |
| | oliver.keeble AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | FTS Development
| |
| | CERN Data
| |
| | Oliver Keeble
| |
| | oliver.keeble AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | ARGO/SAM EGI Support
| |
| | <br>
| |
| | Christos Kanellooulos<br>
| |
| | skanct AT grid.auth.gr<br>
| |
| | '''Base'''
| |
| |-
| |
| | Data Management Clients Development
| |
| | CERN Data
| |
| | Oliver Keeble
| |
| | oliver.keeble AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | LFC Development
| |
| | CERN Data
| |
| | Oliver Keeble
| |
| | oliver.keeble AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | EGCF<br>
| |
| | Globus IGE/EGCF
| |
| | Ionel Muntean<br>
| |
| | egcf_cb@ige-project.eu<br>
| |
| | '''Base'''
| |
| |-
| |
| | <div id="AMGA">[[#AMGA|AMGA]]</div>
| |
| | AMGA
| |
| | Soonwook Hwang
| |
| | <span class="gI"><span>hwang AT kistispamnot.re.kr</span></span>
| |
| | '''Base'''
| |
| |-
| |
| | SAGA
| |
| | SAGA
| |
| | Antony Wilson
| |
| | antony.wilson AT stfc.ac.uk
| |
| | '''Base'''
| |
| |-
| |
| | gLite Yaim Core
| |
| | gLite Yaim Core
| |
| | Cristina Aiftimiei
| |
| | cristina.aiftimiei AT pd.infn.it
| |
| | '''Base'''
| |
| |-
| |
| | ELOG Operations
| |
| | <br>
| |
| | Stefan Roiser
| |
| | stefan.roiser AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | LSF Utils
| |
| | <br>
| |
| | Ulrich Schwickerath
| |
| | batch-rota AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | gLite Identity Security
| |
| | <br>
| |
| | John White
| |
| | john.white AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | REBUS
| |
| | <br>
| |
| | Lawrence Field
| |
| | laurence.field AT cern.ch
| |
| | '''Base'''
| |
| |-
| |
| | SGE Utils
| |
| | <br>
| |
| | CESGA
| |
| | ge-support AT listas.cesga.es
| |
| | '''Best-Effort'''
| |
| |}
| |
GGUS wiki / GGUS Documentation
FAQ GGUS-QoS-Levels
QoS stands for Quality of Support. It describes the level of support provided by Support Units in GGUS system.
is impacting the ticket priority colour in GGUS and the warnings are sent to SUs if 75% of the maximum response time of the QoS level are over.
QoS levels
There are three different QoS levels, each defining different response times for given Ticket Priority.
The defaut QoS level, if not declared differently, is Base.
Base Level
Base QoS level defines a response time of 5 working days regardless of the ticket priority.
Medium Level
| Ticket Priority
|
Response time
|
| less urgent
|
5 working days
|
| urgent
|
5 working days
|
very urgent
|
1 working day
|
| top priority
|
1 working day
|
Advanced service
| Ticket Priority
|
Response time
|
| less urgent
|
5 working days
|
urgent
|
1 working day
|
| very urgent
|
1 working day
|
| top priority
|
4 working hours
|
QoS level declaration
QoS level declaration can be found
All declarations can be found here
The wiki is deprecated and due to be decommissioned by the end of September 2022.
