Difference between revisions of "FAQ GGUS-QoS-Levels"
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== Medium service == | == Medium service == | ||
{| cellspacing="0" cellpadding="2 | {| border="1" cellspacing="0" cellpadding="2" | ||
|- | |- | ||
! scope="col" | Priority | ! scope="col" | Priority | ||
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== Advanced service == | == Advanced service == | ||
{| cellspacing="0" cellpadding="2 | {| border="1" cellspacing="0" cellpadding="2" | ||
|- | |- | ||
! scope="col" | Priority | ! scope="col" | Priority | ||
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<br> | <br> | ||
{| cellspacing="0" cellpadding="2 | {| border="1" cellspacing="0" cellpadding="2" class="wikitable sortable" | ||
|- | |- | ||
! scope="col" | Support Unit | ! scope="col" | Support Unit | ||
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| caNL<br> | | caNL<br> | ||
| Zdeněk Šustr | | Zdeněk Šustr | ||
| <span class="go">sustr4 AT cesnet.cz</span> | | <span class="go">sustr4 AT cesnet.cz</span> | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
Line 117: | Line 117: | ||
|- | |- | ||
| VOMRS | | VOMRS | ||
| <br> | | <br> | ||
| Steve Traylen<br> | | Steve Traylen<br> | ||
| <span class="gI"><span class="go">steve.traylen AT cern.ch</span></span> | | <span class="gI"><span class="go">steve.traylen AT cern.ch</span></span> | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| GOC DB | | GOC DB | ||
| David Meredith | | David Meredith | ||
| <span class="gI"><span class="gD | | <span class="gI"><span class="gD">david.meredith AT stfc.ac.uk</span></span> | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| '''Medium'''<br> | | '''Medium'''<br> | ||
|- | |- | ||
| | | rOCCI | ||
| rocci-server, rocci-core, rocci-api, and rocci-cli | | rocci-server, rocci-core, rocci-api, and rocci-cli | ||
| | | Zdenek Sustr<br> | ||
| | | sustr4 AT cesnet.cz<br> | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
| | | Resource Allocation | ||
| | | <br> | ||
| | | Marcin Radecki | ||
| radecki at agh.edu.pl | | radecki at agh.edu.pl | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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|- | |- | ||
| ARGO/SAM EGI Support | | ARGO/SAM EGI Support | ||
| | | <br> | ||
| | | Christos Kanellooulos<br> | ||
| | | skanct AT grid.auth.gr<br> | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| '''Base''' | | '''Base''' | ||
|- | |- | ||
| gLite Yaim Core | | gLite Yaim Core | ||
| gLite Yaim Core | | gLite Yaim Core | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
Line 340: | Line 340: | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
| ELOG Operations | | ELOG Operations | ||
| | | <br> | ||
| Stefan Roiser | | Stefan Roiser | ||
| stefan.roiser AT cern.ch | | stefan.roiser AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
| LSF Utils | | LSF Utils | ||
| | | <br> | ||
| Ulrich Schwickerath | | Ulrich Schwickerath | ||
| batch-rota AT cern.ch | | batch-rota AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
| SGE Utils | | SGE Utils | ||
| | | <br> | ||
| | | CESGA | ||
| ge-support AT listas.cesga.es | | ge-support AT listas.cesga.es | ||
| '''Best-Effort''' | | '''Best-Effort''' | ||
|- | |- | ||
| gLite Identity Security | | gLite Identity Security | ||
| | | <br> | ||
| John White | | John White | ||
| john.white AT cern.ch | | john.white AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
| REBUS | | REBUS | ||
| | | <br> | ||
| Lawrence Field | | Lawrence Field | ||
| laurence.field AT cern.ch | | laurence.field AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|} | |} |
Revision as of 17:57, 4 April 2014
GGUS wiki / GGUS Documentation
FAQ GGUS-QoS-Levels
QoS stands for Quality of Service. It describes the level of service Support Units declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to SUs if 75% of the maximum response time of the level of service are over.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
SUs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket priority level.
Medium service
Priority | Response time |
---|---|
less urgent, urgent | 5 working days |
very urgent, top priority | 1 working day |
Advanced service
Priority | Response time |
---|---|
less urgent | 5 working days |
urgent, very urgent | 1 working day |
top priority | 4 working hours |
Who is providing which level of service
This table shows which SU is providing which QoS.
Support Unit | Product Team | Leader | Contact | Level of service |
---|---|---|---|---|
GGUS | GGUS | Guenter Grein | support AT ggus.org | Advanced |
dCache Support | dCache | Patrick Fuhrmann | support@dcache.org | Advanced |
QosCosGrid | QCG | Tomasz Piontek | piontek AT man.poznan.pl | Advanced |
CREAM-BLAH | CREAM | Lisa Zangrando | blah-cream AT lists.infn.it | Medium |
EMIR | EMIR |
Shiraz Memon | a.memon AT fz-juelich.de | Medium |
caNL | caNL |
Zdeněk Šustr | sustr4 AT cesnet.cz | Medium |
StoRM | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
UNICORE-Client | UNICORE | Bernd Schuller | b.schuller AT fz-juelich.de | Medium |
UNICORE-Server | UNICORE | Bernd Schuller | b.schuller AT fz-juelich.de | Medium |
VOMRS | Steve Traylen |
steve.traylen AT cern.ch | Medium | |
VOMS | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
VOMS-Admin | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
EMI UI | EMI Common (UI & WN) | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Medium |
EMI WN | EMI Common (UI & WN) | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Medium |
gLite Security | gLite security | John White | John.White AT cern.ch | Medium |
IDGF | IDGF | Robert Lovas | Robert.Lovas AT sztaki.mta.hu |
Medium |
WMS | WMS | Marco Cecchi | marco.cecchi AT cnaf.infn.it | Medium |
gLite L&B | L&B | Zdenek Sustr | sustr4 AT cesnet.cz | Medium |
Gridsite | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | sustr4 AT cesnet.cz | Medium |
Proxyrenewal | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | sustr4 AT cesnet.cz | Medium |
Information System Development | CERN BDII | Maria Alandes CERN | maria.alandes.pradillo AT cern.ch | Medium |
APEL | APEL | Stuart Pullinger | stuart.pullinger@stfc.ac.uk |
Medium |
Metrics Portal | Metric Portal | Ivan Diaz Alvarez | idiaz AT cesga.es |
Medium |
Accounting Portal | Accounting Portal | Ivan Diaz Alvarez | idiaz AT cesga.es | Medium |
GOC DB | GOC DB | David Meredith | david.meredith AT stfc.ac.uk | Medium |
Grid Monitoring | SAM | Emir Imamagic |
eimamagi AT srce.hr |
Medium |
Operations Portal | Ops Portal | Cyril L'Orphelin | cic-information@in2p3.fr | Medium |
WNoDes | WNoDeS | Elisabetta Ronchieri |
elisabetta.ronchieri AT cnaf.infn.it |
Medium |
Applications Database (AppDB) |
AppDB |
Marios Chatziangelou |
appdb-support AT iasa.gr |
Medium |
Messaging | Paschalis Korosoglou | pkoro AT grid.auth.gr | Medium | |
rOCCI | rocci-server, rocci-core, rocci-api, and rocci-cli | Zdenek Sustr |
sustr4 AT cesnet.cz |
Medium |
Resource Allocation | Marcin Radecki | radecki at agh.edu.pl | Medium | |
DGAS |
Andrea Guarise | andrea.guarise AT to.infn.it | Base | |
UI WN Tarball SU |
Matthew Doidge | m.doidge AT lancaster.ac.uk | Base | |
ARC | NORDUGRID-ARC | Balazs Konya / Oxana Smirnova | oxana.smirnova AT hep.lu.se | Base |
ARGUS | ARGUS | Valery Tschopp | valery.tschopp AT switch.ch | Base |
DPM Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
FTS Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
ARGO/SAM EGI Support | Christos Kanellooulos |
skanct AT grid.auth.gr |
Base | |
lcg_util Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
LFC Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
MPI | gLite MPI | Enol Fernandez | enolfc AT ifca.unican.es | Medium |
EGCF |
Globus IGE/EGCF | Ionel Muntean |
egcf_cb@ige-project.eu |
Base |
AMGA | AMGA | Soonwook Hwang | hwang AT kistispamnot.re.kr | Base |
SAGA | SAGA | Antony Wilson | antony.wilson AT stfc.ac.uk | Base |
gLite Yaim Core | gLite Yaim Core | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Base |
ELOG Operations | Stefan Roiser | stefan.roiser AT cern.ch | Base | |
LSF Utils | Ulrich Schwickerath | batch-rota AT cern.ch | Base | |
SGE Utils | CESGA | ge-support AT listas.cesga.es | Best-Effort | |
gLite Identity Security | John White | john.white AT cern.ch | Base | |
REBUS | Lawrence Field | laurence.field AT cern.ch | Base |