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Difference between revisions of "FAQ GGUS-QoS-Levels"

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(Deprecate and redirect page)
Tag: Replaced
 
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{{GGUS-header|FAQ GGUS-QoS-Levels}} {{TOC_right}}
{{GGUS-header|FAQ GGUS-QoS-Levels}}  
 
{{DeprecatedAndMovedTo|new_location=https://docs.egi.eu/internal/helpdesk/features/quality-of-support-levels/}}
''QoS'' stands for ''Quality of Support''. It describes the level of support provided by Support Units in GGUS system.
 
<br> is impacting the ticket [[FAQ GGUS-Priority-Colour|priority colour]] in GGUS and the warnings are sent to SUs if 75% of the maximum response time of the QoS level are over.
 
= QoS levels  =
 
There are three different QoS levels, each defining different [[FAQ_Report_Generator_(GGUS)#Response_time|response times]] for given [[FAQ GGUS-Ticket-Priority|Ticket Priority]].
 
*Base
*Medium
*Advanced
 
The defaut QoS level, if not declared differently, is '''Base'''.
 
== Base Level  ==
 
Base QoS level defines a response time of '''5 working days''' regardless of the ticket priority.
 
== Medium Level  ==
 
{| cellspacing="0" cellpadding="2" border="1"
|-
! scope="col" | Ticket Priority
! scope="col" | Response time
|-
| less urgent
| 5 working days
|-
| urgent
| 5 working days
|-
| very urgent<br>
| 1 working day
|-
| top priority
| 1 working day
|}
 
== Advanced service  ==
 
{| cellspacing="0" cellpadding="2" border="1"
|-
! scope="col" | Ticket Priority
! scope="col" | Response time
|-
| less urgent
| 5 working days
|-
| urgent<br>
| 1 working day
|-
| very urgent
| 1 working day
|-
| top priority
| 4 working hours
|}
 
= QoS level declaration<br>  =
 
QoS level declaration can be found<br>
 
*for [[Technology_Providers|Technology Providers]]<br>
*for [[Core_EGI_Activities|EGI Core services]]<br>
 
All declarations can be found [https://ggus.eu/?mode=resp_unit_info here]<br>
 
 
<br>

Latest revision as of 12:44, 11 March 2022

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GGUS wiki / GGUS Documentation

FAQ GGUS-QoS-Levels


Alert.png This article is Deprecated and has been moved to https://docs.egi.eu/internal/helpdesk/features/quality-of-support-levels/.


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