Difference between revisions of "FAQ GGUS-QoS-Levels"

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| GGUS  
 
| GGUS  
 
| GGUS  
 
| GGUS  
| Guenter Grein
+
| Guenter Grein  
| <br>
+
| support AT&nbsp;ggus.org
 
| '''Advanced'''
 
| '''Advanced'''
 
|-
 
|-
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| EMIR<br>  
 
| EMIR<br>  
 
| Shiraz Memon  
 
| Shiraz Memon  
| <br>
+
| a.memon AT&nbsp;fz-juelich.de
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| VOMS-StoRM  
 
| VOMS-StoRM  
 
| Andrea Ceccanti  
 
| Andrea Ceccanti  
| <br>
+
| andrea.ceccanti AT cnaf.infn.it
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| UNICORE  
 
| UNICORE  
 
| Bernd Schuller  
 
| Bernd Schuller  
| <br>
+
| b.schuller AT fz-juelich.de
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| UNICORE  
 
| UNICORE  
 
| Bernd Schuller  
 
| Bernd Schuller  
| <br>
+
| b.schuller AT fz-juelich.de
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| VOMS-StoRM  
 
| VOMS-StoRM  
 
| Andrea Ceccanti  
 
| Andrea Ceccanti  
| <br>
+
| andrea.ceccanti AT cnaf.infn.it
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| VOMS-StoRM  
 
| VOMS-StoRM  
 
| Andrea Ceccanti  
 
| Andrea Ceccanti  
| <br>
+
| andrea.ceccanti AT cnaf.infn.it
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| EMI Common (UI &amp; WN)  
 
| EMI Common (UI &amp; WN)  
 
| Cristina Aiftimiei  
 
| Cristina Aiftimiei  
| <br>
+
| cristina.aiftimiei AT&nbsp;pd.infn.it
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| EMI Common (UI &amp; WN)  
 
| EMI Common (UI &amp; WN)  
 
| Cristina Aiftimiei  
 
| Cristina Aiftimiei  
| <br>
+
| cristina.aiftimiei AT&nbsp;pd.infn.it
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| gLite security  
 
| gLite security  
 
| John White  
 
| John White  
| <br>
+
| John.White AT cern.ch
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| IDGF  
 
| IDGF  
 
| Robert Lovas  
 
| Robert Lovas  
| <br>  
+
| Robert.Lovas AT&nbsp;sztaki.mta.hu<br>  
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| L&amp;B  
 
| L&amp;B  
 
| Zdenek Sustr  
 
| Zdenek Sustr  
| <br>
+
| sustr4 AT&nbsp;cesnet.cz
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| NGI_CZ/Metacentrum  
 
| NGI_CZ/Metacentrum  
 
| Zdenek Sustr/Miroslav Ruda  
 
| Zdenek Sustr/Miroslav Ruda  
| <br>
+
| sustr4 AT&nbsp;cesnet.cz
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| NGI_CZ/Metacentrum  
 
| NGI_CZ/Metacentrum  
 
| Zdenek Sustr/Miroslav Ruda  
 
| Zdenek Sustr/Miroslav Ruda  
| <br>
+
| sustr4 AT&nbsp;cesnet.cz
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| CERN BDII  
 
| CERN BDII  
 
| Maria Alandes CERN  
 
| Maria Alandes CERN  
| <br>
+
| maria.alandes.pradillo AT cern.ch
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
| QosCosGrid
+
| QosCosGrid  
 
| QCG  
 
| QCG  
 
| Tomasz Piontek  
 
| Tomasz Piontek  
| <br>
+
| piontek AT&nbsp;man.poznan.pl
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
 
| APEL  
 
| APEL  
 
| APEL  
 
| APEL  
| Alison Packer
+
| Stuart Pullinger
| <br>  
+
| stuart.pullinger@stfc.ac.uk<br>  
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
 
| Metrics Portal  
 
| Metrics Portal  
 
| Metric Portal  
 
| Metric Portal  
| Ivan Diaz Alvarez
+
| Ivan Diaz Alvarez  
| <br>  
+
| idiaz AT&nbsp;cesga.es<br>  
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| Accounting Portal  
 
| Accounting Portal  
 
| Ivan Diaz Alvarez  
 
| Ivan Diaz Alvarez  
| <br>
+
| idiaz AT&nbsp;cesga.es
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| Ops Portal  
 
| Ops Portal  
 
| Cyril L'Orphelin  
 
| Cyril L'Orphelin  
| cic-information@in2p3.fr
+
| cic-information@in2p3.fr  
 
| '''Medium'''
 
| '''Medium'''
 
|-
 
|-
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| NORDUGRID-ARC  
 
| NORDUGRID-ARC  
 
| Balazs Konya / Oxana Smirnova  
 
| Balazs Konya / Oxana Smirnova  
| <br>
+
| oxana.smirnova AT&nbsp;hep.lu.se
 
| '''Base'''
 
| '''Base'''
 
|-
 
|-
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| ARGUS  
 
| ARGUS  
 
| Valery Tschopp  
 
| Valery Tschopp  
| <br>
+
| valery.tschopp AT&nbsp;switch.ch
 
| '''Base'''
 
| '''Base'''
 
|-
 
|-
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| CERN Data  
 
| CERN Data  
 
| Oliver Keeble  
 
| Oliver Keeble  
| <br>
+
| oliver.keeble AT cern.ch
 
| '''Base'''
 
| '''Base'''
 
|-
 
|-
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| CERN Data  
 
| CERN Data  
 
| Oliver Keeble  
 
| Oliver Keeble  
| <br>
+
| oliver.keeble AT cern.ch
 
| '''Base'''
 
| '''Base'''
 
|-
 
|-
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| CERN Data  
 
| CERN Data  
 
| Oliver Keeble  
 
| Oliver Keeble  
| <br>
+
| oliver.keeble AT cern.ch
 
| '''Base'''
 
| '''Base'''
 
|-
 
|-
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| CERN Data  
 
| CERN Data  
 
| Oliver Keeble  
 
| Oliver Keeble  
| <br>
+
| oliver.keeble AT cern.ch
 
| '''Base'''
 
| '''Base'''
 
|-
 
|-
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| gLite MPI  
 
| gLite MPI  
 
| Enol Fernandez  
 
| Enol Fernandez  
| <br>
+
| enolfc AT&nbsp;ifca.unican.es
 
| '''Base'''
 
| '''Base'''
 
|-
 
|-
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| SAGA  
 
| SAGA  
 
| Antony Wilson  
 
| Antony Wilson  
| <br>
+
| antony.wilson AT&nbsp;stfc.ac.uk
 
| '''Not defined'''
 
| '''Not defined'''
 
|-
 
|-
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| WNoDeS  
 
| WNoDeS  
 
| Elisabetta Ronchieri  
 
| Elisabetta Ronchieri  
| <br>
+
|  
| '''Not defined'''  
+
elisabetta.ronchieri AT cnaf.infn.it
 +
 
 +
| '''Not defined'''
 
|}
 
|}

Revision as of 12:35, 25 September 2013

GGUS-logo.jpg


GGUS wiki / GGUS Documentation


FAQ GGUS-QoS-Levels



QoS stands for Quality of Service. It describes the level of service Support Units declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to SUs if 75% of the maximum response time of the level of service are over.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

SUs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket priority level.

Medium service

Priority Response time
less urgent, urgent 5 working days
very urgent, top priority 1 working day

Advanced service

Priority Response time
less urgent 5 working days
urgent, very urgent 1 working day
top priority 4 working hours

Who is providing which level of service

This table shows which SU is providing which QoS.


Support Unit Product Team Leader Contact Level of service
GGUS GGUS Guenter Grein support AT ggus.org Advanced
CREAM-BLAH CREAM Lisa Zangrando blah-cream AT lists.infn.it Medium
EMIR EMIR
Shiraz Memon a.memon AT fz-juelich.de Medium
StoRM VOMS-StoRM Andrea Ceccanti andrea.ceccanti AT cnaf.infn.it Medium
UNICORE-Client UNICORE Bernd Schuller b.schuller AT fz-juelich.de Medium
UNICORE-Server UNICORE Bernd Schuller b.schuller AT fz-juelich.de Medium
VOMS VOMS-StoRM Andrea Ceccanti andrea.ceccanti AT cnaf.infn.it Medium
VOMS-Admin VOMS-StoRM Andrea Ceccanti andrea.ceccanti AT cnaf.infn.it Medium
dCache Support dCache Patrick Fuhrmann support@dcache.org Medium
EMI UI EMI Common (UI & WN) Cristina Aiftimiei cristina.aiftimiei AT pd.infn.it Medium
EMI WN EMI Common (UI & WN) Cristina Aiftimiei cristina.aiftimiei AT pd.infn.it Medium
gLite Security gLite security John White John.White AT cern.ch Medium
IDGF IDGF Robert Lovas Robert.Lovas AT sztaki.mta.hu
Medium
WMS WMS Marco Cecchi
Medium
gLite L&B L&B Zdenek Sustr sustr4 AT cesnet.cz Medium
Gridsite NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda sustr4 AT cesnet.cz Medium
Proxyrenewal NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda sustr4 AT cesnet.cz Medium
Information System Development CERN BDII Maria Alandes CERN maria.alandes.pradillo AT cern.ch Medium
QosCosGrid QCG Tomasz Piontek piontek AT man.poznan.pl Medium
APEL APEL Stuart Pullinger stuart.pullinger@stfc.ac.uk
Medium
Metrics Portal Metric Portal Ivan Diaz Alvarez idiaz AT cesga.es
Medium
Accounting Portal Accounting Portal Ivan Diaz Alvarez idiaz AT cesga.es Medium
GOC DB GOC DB David Meredith
Medium
Grid Monitoring SAM

Medium
Operations Portal Ops Portal Cyril L'Orphelin cic-information@in2p3.fr Medium
ARC NORDUGRID-ARC Balazs Konya / Oxana Smirnova oxana.smirnova AT hep.lu.se Base
ARGUS ARGUS Valery Tschopp valery.tschopp AT switch.ch Base
DPM Development CERN Data Oliver Keeble oliver.keeble AT cern.ch Base
FTS Development CERN Data Oliver Keeble oliver.keeble AT cern.ch Base
lcg_util Development CERN Data Oliver Keeble oliver.keeble AT cern.ch Base
LFC Development CERN Data Oliver Keeble oliver.keeble AT cern.ch Base
MPI gLite MPI Enol Fernandez enolfc AT ifca.unican.es Base
EGCF
Globus IGE/EGCF Ionel Muntean
egcf_cb@ige-project.eu
Base
AMGA AMGA Soonwook Hwang
Base
SAGA SAGA Antony Wilson antony.wilson AT stfc.ac.uk Not defined
WNoDes WNoDeS Elisabetta Ronchieri

elisabetta.ronchieri AT cnaf.infn.it

Not defined