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Difference between revisions of "FAQ GGUS-QoS-Levels"
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| Line 59: | Line 59: | ||
! scope="col" | PT | ! scope="col" | PT | ||
! scope="col" | Leader | ! scope="col" | Leader | ||
! scope="col" | Contact | ! scope="col" | Contact | ||
! scope="col" | Level of service | ! scope="col" | Level of service | ||
|- | |- | ||
| Line 65: | Line 65: | ||
| CREAM | | CREAM | ||
| Lisa Zangrando | | Lisa Zangrando | ||
| blah-cream AT lists.infn.it | | blah-cream AT lists.infn.it | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| EMIR | | EMIR | ||
| EMIR<br> | | EMIR<br> | ||
| Shiraz Memon | | Shiraz Memon | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| StoRM | | StoRM | ||
| VOMS-StoRM | | VOMS-StoRM | ||
| Andrea Ceccanti | | Andrea Ceccanti | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| UNICORE-Client | | UNICORE-Client | ||
| UNICORE | | UNICORE | ||
| Bernd Schuller | | Bernd Schuller | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| UNICORE-Server | | UNICORE-Server | ||
| UNICORE | | UNICORE | ||
| Bernd Schuller | | Bernd Schuller | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| VOMS | | VOMS | ||
| VOMS-StoRM | | VOMS-StoRM | ||
| Andrea Ceccanti | | Andrea Ceccanti | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| VOMS-Admin | | VOMS-Admin | ||
| VOMS-StoRM | | VOMS-StoRM | ||
| Andrea Ceccanti | | Andrea Ceccanti | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| dCache Support | | dCache Support | ||
| dCache | | dCache | ||
| Patrick Fuhrmann | | Patrick Fuhrmann | ||
| support@dcache.org | | support@dcache.org | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| EMI UI | | EMI UI | ||
| EMI Common (UI & WN) | | EMI Common (UI & WN) | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| EMI WN | | EMI WN | ||
| EMI Common (UI & WN) | | EMI Common (UI & WN) | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| gLite Security | | gLite Security | ||
| gLite security | | gLite security | ||
| John White | | John White | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| gLite WMS | | gLite WMS | ||
| WMS | | WMS | ||
| Marco Cecchi | | Marco Cecchi | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| gLite L&B | | gLite L&B | ||
| L&B | | L&B | ||
| Zdenek Sustr | | Zdenek Sustr | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| Gridsite | | Gridsite | ||
| NGI_CZ/Metacentrum | | NGI_CZ/Metacentrum | ||
| Zdenek Sustr/Miroslav Ruda | | Zdenek Sustr/Miroslav Ruda | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| Proxyrenewal | | Proxyrenewal | ||
| NGI_CZ/Metacentrum | | NGI_CZ/Metacentrum | ||
| Zdenek Sustr/Miroslav Ruda | | Zdenek Sustr/Miroslav Ruda | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| Information System Development | | Information System Development | ||
| CERN BDII | | CERN BDII | ||
| Maria Alandes CERN | | Maria Alandes CERN | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| 2nd level - software - further - QosCosGrid???? | | 2nd level - software - further - QosCosGrid???? | ||
| QCG | | QCG | ||
| Tomasz Piontek | | Tomasz Piontek | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| APEL | | APEL | ||
| APEL | | APEL | ||
| Alison Packer | | Alison Packer | ||
| <br> | | <br> | ||
|'''Medium''' | | '''Medium''' | ||
|- | |- | ||
| ARC | | ARC | ||
| NORDUGRID-ARC | | NORDUGRID-ARC | ||
| Balazs Konya / Oxana Smirnova | | Balazs Konya / Oxana Smirnova | ||
| <br> | | <br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| ARGUS | | ARGUS | ||
| ARGUS | | ARGUS | ||
| Valery Tschopp | | Valery Tschopp | ||
| <br> | | <br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| DPM Development | | DPM Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| <br> | | <br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| FTS Development | | FTS Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| <br> | | <br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| lcg_util Development | | lcg_util Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| <br> | | <br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| LFC Development | | LFC Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| <br> | | <br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| MPI | | MPI | ||
| gLite MPI | | gLite MPI | ||
| Enol Fernandez | | Enol Fernandez | ||
| <br> | | <br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| IGE-> EGCF<br> | | IGE-> EGCF<br> | ||
| Globus IGE/EGCF | | Globus IGE/EGCF | ||
| | | Ionel Muntean<br> | ||
| egcf_cb@ige-project.eu<br> | | egcf_cb@ige-project.eu<br> | ||
|'''Base''' | | '''Base''' | ||
|- | |- | ||
| AMGA | | AMGA | ||
| AMGA | | AMGA | ||
| Soonwook Hwang | | Soonwook Hwang | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| SAGA | | SAGA | ||
| SAGA | | SAGA | ||
| Antony Wilson | | Antony Wilson | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| WNoDes | | WNoDes | ||
| WNoDeS | | WNoDeS | ||
| Elisabetta Ronchieri | | Elisabetta Ronchieri | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| SAM/Nagios | | SAM/Nagios | ||
| SAM | | SAM | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| GOC DB | | GOC DB | ||
| GOC DB | | GOC DB | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| GGUS | | GGUS | ||
| GGUS | | GGUS | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| Operations Portal | | Operations Portal | ||
| Ops Portal | | Ops Portal | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| Accounting Portal | | Accounting Portal | ||
| Accounting Portal | | Accounting Portal | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
| Metrics Portal | | Metrics Portal | ||
| Metric Portal | | Metric Portal | ||
| <br> | | <br> | ||
| <br> | | <br> | ||
|'''Not defined''' | | '''Not defined''' | ||
|} | |} | ||
Revision as of 16:45, 8 July 2013
GGUS wiki / GGUS Documentation
FAQ GGUS-PT-QoS-Levels
QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
PTs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket priority level.
Medium service
| Priority | Response time |
|---|---|
| less urgent, urgent | 5 working days |
| very urgent, top priority | 1 working day |
Advanced service
| Priority | Response time |
|---|---|
| less urgent | 5 working days |
| urgent, very urgent | 1 working day |
| top priority | 4 working hours |
Who is providing which level of service
This table shows which SU is providing which QoS.
| SU | PT | Leader | Contact | Level of service |
|---|---|---|---|---|
| CREAM-BLAH | CREAM | Lisa Zangrando | blah-cream AT lists.infn.it | Medium |
| EMIR | EMIR |
Shiraz Memon | Medium | |
| StoRM | VOMS-StoRM | Andrea Ceccanti | Medium | |
| UNICORE-Client | UNICORE | Bernd Schuller | Medium | |
| UNICORE-Server | UNICORE | Bernd Schuller | Medium | |
| VOMS | VOMS-StoRM | Andrea Ceccanti | Medium | |
| VOMS-Admin | VOMS-StoRM | Andrea Ceccanti | Medium | |
| dCache Support | dCache | Patrick Fuhrmann | support@dcache.org | Medium |
| EMI UI | EMI Common (UI & WN) | Cristina Aiftimiei | Medium | |
| EMI WN | EMI Common (UI & WN) | Cristina Aiftimiei | Medium | |
| gLite Security | gLite security | John White | Medium | |
| gLite WMS | WMS | Marco Cecchi | Medium | |
| gLite L&B | L&B | Zdenek Sustr | Medium | |
| Gridsite | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | Medium | |
| Proxyrenewal | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | Medium | |
| Information System Development | CERN BDII | Maria Alandes CERN | Medium | |
| 2nd level - software - further - QosCosGrid???? | QCG | Tomasz Piontek | Medium | |
| APEL | APEL | Alison Packer | Medium | |
| ARC | NORDUGRID-ARC | Balazs Konya / Oxana Smirnova | Base | |
| ARGUS | ARGUS | Valery Tschopp | Base | |
| DPM Development | CERN Data | Oliver Keeble | Base | |
| FTS Development | CERN Data | Oliver Keeble | Base | |
| lcg_util Development | CERN Data | Oliver Keeble | Base | |
| LFC Development | CERN Data | Oliver Keeble | Base | |
| MPI | gLite MPI | Enol Fernandez | Base | |
| IGE-> EGCF |
Globus IGE/EGCF | Ionel Muntean |
egcf_cb@ige-project.eu |
Base |
| AMGA | AMGA | Soonwook Hwang | Not defined | |
| SAGA | SAGA | Antony Wilson | Not defined | |
| WNoDes | WNoDeS | Elisabetta Ronchieri | Not defined | |
| SAM/Nagios | SAM | Not defined | ||
| GOC DB | GOC DB | Not defined | ||
| GGUS | GGUS | Not defined | ||
| Operations Portal | Ops Portal | Not defined | ||
| Accounting Portal | Accounting Portal | Not defined | ||
| Metrics Portal | Metric Portal | Not defined |