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Difference between revisions of "FAQ GGUS-QoS-Levels"

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! scope="col" | Leader  
! scope="col" | Leader  
! scope="col" | Contact
! scope="col" | Contact
|-
! scope="col" | Support Level
| colspan="4" | '''Advanced'''
|-
| colspan="4" | '''Medium'''
|-
|-
| CREAM-BLAH  
| CREAM-BLAH  
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| Lisa Zangrando  
| Lisa Zangrando  
| blah-cream AT lists.infn.it
| blah-cream AT lists.infn.it
|'''Medium'''
|-
|-
| EMIR  
| EMIR  
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| Shiraz Memon  
| Shiraz Memon  
| <br>
| <br>
|'''Medium'''
|-
|-
| StoRM  
| StoRM  
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| Andrea Ceccanti  
| Andrea Ceccanti  
| <br>
| <br>
|'''Medium'''
|-
|-
| UNICORE-Client  
| UNICORE-Client  
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| Bernd Schuller  
| Bernd Schuller  
| <br>
| <br>
|'''Medium'''
|-
|-
| UNICORE-Server  
| UNICORE-Server  
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| Bernd Schuller  
| Bernd Schuller  
| <br>
| <br>
|'''Medium'''
|-
|-
| VOMS  
| VOMS  
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| Andrea Ceccanti  
| Andrea Ceccanti  
| <br>
| <br>
|'''Medium'''
|-
|-
| VOMS-Admin  
| VOMS-Admin  
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| Andrea Ceccanti  
| Andrea Ceccanti  
| <br>
| <br>
|'''Medium'''
|-
|-
| dCache Support  
| dCache Support  
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| Patrick Fuhrmann  
| Patrick Fuhrmann  
| support@dcache.org
| support@dcache.org
|'''Medium'''
|-
|-
| EMI UI  
| EMI UI  
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| Cristina Aiftimiei  
| Cristina Aiftimiei  
| <br>
| <br>
|'''Medium'''
|-
|-
| EMI WN  
| EMI WN  
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| Cristina Aiftimiei  
| Cristina Aiftimiei  
| <br>
| <br>
|'''Medium'''
|-
|-
| gLite Security  
| gLite Security  
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| John White  
| John White  
| <br>
| <br>
|'''Medium'''
|-
|-
| gLite WMS  
| gLite WMS  
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| Marco Cecchi  
| Marco Cecchi  
| <br>
| <br>
|'''Medium'''
|-
|-
| gLite L&amp;B  
| gLite L&amp;B  
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| Zdenek Sustr  
| Zdenek Sustr  
| <br>
| <br>
|'''Medium'''
|-
|-
| Gridsite  
| Gridsite  
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| Zdenek Sustr/Miroslav Ruda  
| Zdenek Sustr/Miroslav Ruda  
| <br>
| <br>
|'''Medium'''
|-
|-
| Proxyrenewal  
| Proxyrenewal  
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| Zdenek Sustr/Miroslav Ruda  
| Zdenek Sustr/Miroslav Ruda  
| <br>
| <br>
|'''Medium'''
|-
|-
| Information System Development  
| Information System Development  
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| Maria Alandes CERN  
| Maria Alandes CERN  
| <br>
| <br>
|'''Medium'''
|-
|-
| 2nd level - software - further - QosCosGrid????  
| 2nd level - software - further - QosCosGrid????  
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| Tomasz Piontek  
| Tomasz Piontek  
| <br>
| <br>
|'''Medium'''
|-
|-
| APEL  
| APEL  
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| Alison Packer  
| Alison Packer  
| <br>
| <br>
|-
|'''Medium'''
| colspan="4" | '''Base'''
|-
|-
| ARC  
| ARC  
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| Balazs Konya / Oxana Smirnova  
| Balazs Konya / Oxana Smirnova  
| <br>
| <br>
|'''Base'''
|-
|-
| ARGUS  
| ARGUS  
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| Valery Tschopp  
| Valery Tschopp  
| <br>
| <br>
|'''Base'''
|-
|-
| DPM Development  
| DPM Development  
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| Oliver Keeble  
| Oliver Keeble  
| <br>
| <br>
|'''Base'''
|-
|-
| FTS Development  
| FTS Development  
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| Oliver Keeble  
| Oliver Keeble  
| <br>
| <br>
|'''Base'''
|-
|-
| lcg_util Development  
| lcg_util Development  
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| Oliver Keeble  
| Oliver Keeble  
| <br>
| <br>
|'''Base'''
|-
|-
| LFC Development  
| LFC Development  
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| Oliver Keeble  
| Oliver Keeble  
| <br>
| <br>
|'''Base'''
|-
|-
| MPI  
| MPI  
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| Enol Fernandez  
| Enol Fernandez  
| <br>
| <br>
|'''Base'''
|-
|-
| IGE-&gt; EGCF<br>
| IGE-&gt; EGCF<br>
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| &nbsp; Ionel Muntean<br>
| &nbsp; Ionel Muntean<br>
| egcf_cb@ige-project.eu<br>
| egcf_cb@ige-project.eu<br>
|-
|'''Base'''
| colspan="4" | '''Not defined'''
|-
|-
| AMGA  
| AMGA  
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| Soonwook Hwang  
| Soonwook Hwang  
| <br>
| <br>
|'''Not defined'''
|-
|-
| SAGA  
| SAGA  
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| Antony Wilson  
| Antony Wilson  
| <br>
| <br>
|'''Not defined'''
|-
|-
| WNoDes  
| WNoDes  
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| Elisabetta Ronchieri  
| Elisabetta Ronchieri  
| <br>
| <br>
|'''Not defined'''
|-
|-
| SAM/Nagios  
| SAM/Nagios  
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| <br>
| <br>
| <br>
| <br>
|'''Not defined'''
|-
|-
| GOC&nbsp;DB  
| GOC&nbsp;DB  
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| <br>
| <br>
| <br>
| <br>
|'''Not defined'''
|-
|-
| GGUS  
| GGUS  
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| <br>
| <br>
| <br>
| <br>
|'''Not defined'''
|-
|-
| Operations Portal  
| Operations Portal  
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| <br>
| <br>
| <br>
| <br>
|'''Not defined'''
|-
|-
| Accounting Portal  
| Accounting Portal  
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| <br>
| <br>
| <br>
| <br>
|'''Not defined'''
|-
|-
| Metrics Portal  
| Metrics Portal  
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| <br>
| <br>
| <br>
| <br>
|'''Not defined'''
|}
|}

Revision as of 15:27, 8 July 2013

GGUS-logo.jpg


GGUS wiki / GGUS Documentation

FAQ GGUS-PT-QoS-Levels



QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

PTs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket priority level.

Medium service

Priority Response time
less urgent, urgent 5 working days
very urgent, top priority 1 working day

Advanced service

Priority Response time
less urgent 5 working days
urgent, very urgent 1 working day
top priority 4 working hours

Who is providing which level of service

This table shows which SU is providing which QoS.


SU PT Leader Contact Support Level
CREAM-BLAH CREAM Lisa Zangrando blah-cream AT lists.infn.it Medium
EMIR EMIR
 Shiraz Memon
Medium
StoRM VOMS-StoRM Andrea Ceccanti
Medium
UNICORE-Client UNICORE Bernd Schuller
Medium
UNICORE-Server UNICORE Bernd Schuller
Medium
VOMS VOMS-StoRM Andrea Ceccanti
Medium
VOMS-Admin VOMS-StoRM Andrea Ceccanti
Medium
dCache Support dCache Patrick Fuhrmann support@dcache.org Medium
EMI UI EMI Common (UI & WN) Cristina Aiftimiei
Medium
EMI WN EMI Common (UI & WN) Cristina Aiftimiei
Medium
gLite Security gLite security John White
Medium
gLite WMS WMS Marco Cecchi
Medium
gLite L&B L&B Zdenek Sustr
Medium
Gridsite NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda
Medium
Proxyrenewal NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda
Medium
Information System Development CERN BDII Maria Alandes CERN
Medium
2nd level - software - further - QosCosGrid???? QCG Tomasz Piontek
Medium
APEL APEL Alison Packer
Medium
ARC NORDUGRID-ARC Balazs Konya / Oxana Smirnova
Base
ARGUS ARGUS Valery Tschopp
Base
DPM Development CERN Data Oliver Keeble
Base
FTS Development CERN Data Oliver Keeble
Base
lcg_util Development CERN Data Oliver Keeble
Base
LFC Development CERN Data Oliver Keeble
Base
MPI gLite MPI Enol Fernandez
Base
IGE-> EGCF
 Globus IGE/EGCF   Ionel Muntean
 egcf_cb@ige-project.eu
 Base
AMGA AMGA Soonwook Hwang
Not defined
SAGA SAGA Antony Wilson
Not defined
WNoDes WNoDeS Elisabetta Ronchieri
Not defined
SAM/Nagios SAM

Not defined
GOC DB GOC DB

Not defined
GGUS GGUS

Not defined
Operations Portal Ops Portal

Not defined
Accounting Portal Accounting Portal

Not defined
Metrics Portal Metric Portal

Not defined
Retrieved from "https://wiki.egi.eu/w/index.php?title=FAQ_GGUS-QoS-Levels&oldid=57738"